IT Support Specialist - Fast-Paced Helpdesk

Green Echo; Waco (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

A large multi-billion dollar company is seeking an Information Technology Support Specialist to provide technical support and outstanding customer service to distributors across the United States. The ideal candidate will have strong troubleshooting skills and be familiar with ticketing systems like Freshservice. Responsibilities include responding to inquiries, resolving technical issues, and maintaining customer satisfaction. This role requires a degree in a related field and excellent communication skills.

Qualifications

• Bachelor's degree or Associate's degree with relevant experience required.
• Exceptional customer service and communication skills are essential.
• Experience troubleshooting technical issues and providing support.

Responsibilities

• Respond to incoming calls and emails from distributors.
• Troubleshoot technical issues for distributors.
• Utilize Freshservice to document and resolve issues.

Skills

Exceptional customer service

Technical troubleshooting

Communication skills

Ability to multitask

Education

Bachelor's degree in a related field

Associate's degree with relevant work experience

Tools

Freshservice

Job description

A large multi-billion dollar company is seeking an Information Technology Support Specialist to provide technical support and outstanding customer service to distributors across the United States. The ideal candidate will have strong troubleshooting skills and be familiar with ticketing systems like Freshservice. Responsibilities include responding to inquiries, resolving technical issues, and maintaining customer satisfaction. This role requires a degree in a related field and excellent communication skills.