IT Support Specialist – Fast-Paced Help Desk

Interconnect Solutions Company; Fountain Valley (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

ISC in Fountain Valley, CA, is seeking an IT Support Technician to provide first-line assistance to employees, triage hardware, software, and network issues, and manage user accounts across Microsoft 365 and the ERP system. You will handle a high volume of requests and maintain asset records, while supporting system and facility security per company guidelines.

Responsibilities include onboarding/offboarding, end-user support for MS Office apps, and ongoing awareness of IT SOPs, with a focus on

Qualifications

• High school diploma or equivalent.
• 1-3 years of IT support or help desk experience.
• Experience using an IT ticketing system.
• Strong proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, as well as PDF editing tools.
• Working knowledge of Active Directory, Microsoft Azure/Microsoft Entra ID, Exchange, and Microsoft Defender.
• Basic understanding of ERP systems, including the ability to independently create user accounts and manage access.
• Ability to troubleshoot common hardware, software, peripheral, and network issues independently, with limited guidance.
• Strong customer service, communication, and problem‑solving skills, with a friendly, helpful approach to supporting employees.
• Strong organizational and prioritization skills, with the ability to manage competing requests and respond promptly to employee needs.

Responsibilities

• Handle high volume IT support requests via Autotask, phone, email, and chat.
• Troubleshoot and repair computers, printers, cameras, and network devices.
• Provide end-user support for Microsoft 365 apps and PDF tools.
• Create and manage user accounts and access in AD/Microsoft Entra ID, Exchange, and the ERP system.
• Support IT security including access controls and endpoint protection.
• Maintain accurate hardware and software inventory.
• Follow SOPs and IT procedures.
• Deliver friendly, responsive assistance to staff.
• Assist with onboarding and offboarding processes.

Skills

Customer service

Communication

Troubleshooting

Prioritization

Teamwork

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft Entra ID

Exchange

Microsoft Defender

ERP systems

Autotask

Job description

ISC in Fountain Valley, CA, is seeking an IT Support Technician to provide first-line assistance to employees, triage hardware, software, and network issues, and manage user accounts across Microsoft 365 and the ERP system. You will handle a high volume of requests and maintain asset records, while supporting system and facility security per company guidelines.

Responsibilities include onboarding/offboarding, end-user support for MS Office apps, and ongoing awareness of IT SOPs, with a focus on