IT Support Specialist — Desktop & User Help Desk

ASAHI INTECC USA INC; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

ASAHI INTECC USA INC in Irvine, CA is seeking an IT Coordinator to ensure reliable IT operations and timely end-user support. You will deploy software, manage devices, provide first-contact help, document incidents, and escalate when needed, while delivering strong customer service and hands-on desktop troubleshooting.

You will coordinate with IT teams and vendors, maintain asset records, and participate in onboarding and offboarding processes.

Qualifications

• At least 2 years' experience in customer service or related field.
• Proficient with Windows, Office, Outlook and basic IT hardware.
• Excellent written and oral communication, with cross-language clarity.

Responsibilities

• Provide first contact IT support via phone, email, chat, and remote sessions.
• Deploy approved software and manage devices per IT policies.
• Document incidents and resolutions; escalate with proper context.
• Perform hands-on desktop fixes and hardware troubleshooting.
• Setup new user IDs, email accounts, and IT equipment for new hires.
• Maintain asset records and assist onboarding/offboarding processes.

Skills

Basic hardware & networking

Windows/macOS/iOS experience

Remote Desktop & TeamViewer

Diagnostic utilities knowledge

Strong communication skills

Interpersonal & documentation

Fluent English

Customer service mindset

Education

College diploma / university degree in CS or related

IT certifications (CompTIA A+, HDI CSR, ITIL) preferred

Tools

Remote Desktop

TeamViewer

Lenovo Vantage

Windows

Job description

ASAHI INTECC USA INC in Irvine, CA is seeking an IT Coordinator to ensure reliable IT operations and timely end-user support. You will deploy software, manage devices, provide first-contact help, document incidents, and escalate when needed, while delivering strong customer service and hands-on desktop troubleshooting.

You will coordinate with IT teams and vendors, maintain asset records, and participate in onboarding and offboarding processes.