Remote Hospital IT Support Tech I

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

Lake Charles Memorial Health System seeks a Support Tech I to assist hospital staff with hardware and software issues. You will perform remote desktop support, install applications, and troubleshoot on the clinic and patient-care workstations.

The role requires clear English communication, patience under pressure, and the ability to multitask across calls and tickets while delivering timely resolutions.

Qualifications

• High school graduate or equivalent (Associates or Bachelors preferred).
• A+ Certification or willingness to get certification during employment.
• Must be very computer literate and capable of learning computer support tasks.
• Strong technical writing skills and speak intelligible English.
• Experience with Microsoft Office: Word, Excel, Outlook a plus.
• Hospital experience a plus.
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues.
• Must possess a high level of patience and show a willingness to learn.

Responsibilities

• Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• Troubleshoot software and application issues that hospital staff experience
• Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

Skills

Communication skills

Patience

Multitasking

Technical writing

Education

High School Diploma

A+ Certification

Tools

Microsoft Office

Remote desktop

Job description

Lake Charles Memorial Health System seeks a Support Tech I to assist hospital staff with hardware and software issues. You will perform remote desktop support, install applications, and troubleshoot on the clinic and patient-care workstations.

The role requires clear English communication, patience under pressure, and the ability to multitask across calls and tickets while delivering timely resolutions.