IT Support Specialist — Fast, Hands-On Tech Help

SERCO of Texas, Inc.; Laredo (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

SERCO of Texas, Inc. is seeking a Technical Support Specialist to provide hands-on technical assistance for daily computer operations and end-user support.

The role focuses on hardware, software, and network troubleshooting, with responsibilities including setup, maintenance, ticketing, documentation, and user training in a fast-paced environment. The position requires strong communication, time management, and teamwork skills, plus the ability to escalate issues when needed while maintaining

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience in computer hardware diagnostics preferred.
• Hands-on LAN/WAN network experience preferred.
• Ability to diagnose hardware/software issues and troubleshoot effectively.

Responsibilities

• Provide technical assistance and support for computer systems in a help desk environment.
• Set up computers and office equipment and install standard software.
• Troubleshoot hardware, software, and network connectivity issues.
• Monitor and manage the help desk ticketing system.
• Document problems and resolutions in the ticketing system.
• Train users on computer systems and related components.
• Ensure privacy, security, and data protection standards.

Skills

Communication

Teamwork

Multitasking

Time management

Problem solving

Learning new software

Education

High School Diploma or GED

Associate’s degree certificate

GED

Tools

LAN/WAN networks

Help desk software

Job description

SERCO of Texas, Inc. is seeking a Technical Support Specialist to provide hands-on technical assistance for daily computer operations and end-user support.

The role focuses on hardware, software, and network troubleshooting, with responsibilities including setup, maintenance, ticketing, documentation, and user training in a fast-paced environment. The position requires strong communication, time management, and teamwork skills, plus the ability to escalate issues when needed while maintaining