IT Support Specialist — Executive & AV/VoIP Expert

Petro-Hunt, L.L.C.; Dallas, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Petro-Hunt, L.L.C. in Dallas, TX is seeking an IT Support Specialist to support Windows environments, Active Directory administration, desktop hardware, printers, scanners, VoIP, and conference room technologies for our Uptown Dallas office.

The ideal candidate will combine strong troubleshooting skills with excellent customer service and experience supporting executive-level users, delivering reliable, white-glove IT support.

Qualifications

• 2+ years in Help Desk or IT support.
• Experience administering Microsoft Active Directory.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience troubleshooting computers, printers, scanners, and related peripherals.
• Experience installing software, OS updates, and security patches.
• Hands-on experience supporting conference room technology and audiovisual equipment.
• Experience with VoIP phone systems and telecommunications support.
• Ability to physically install and configure workstation equipment and cable management.
• Excellent customer service, communication, and problem-solving skills.
• Experience supporting executive and C-level users in a professional environment.

Responsibilities

• Provide first and second-level technical support for hardware, software, network, and connectivity issues.
• Troubleshoot and resolve desktop, laptop, mobile device, and peripheral issues.
• Respond to service desk tickets, emails, phone calls, and walk-up requests in a timely manner.
• Install, configure, and maintain computer systems and related hardware.
• Create, modify, disable, and manage user accounts in Active Directory.
• Support onboarding and offboarding activities for employees.
• Deploy software updates, security patches, and system upgrades as required.
• Maintain software licensing and ensure systems remain compliant and up to date.
• Configure, troubleshoot, and maintain printers, scanners, and other office technology.
• Diagnose hardware failures and coordinate repairs or replacements.
• Maintain inventory of IT assets and equipment.
• Set up and support conference rooms, meeting spaces, and presentation technology.
• Troubleshoot audiovisual equipment, displays, video conferencing systems, and connectivity issues.
• Ensure conference room equipment is functional and ready for executive meetings.
• Support VoIP phone systems and call routing issues.
• Coordinate with telecommunications vendors when necessary.
• Configure and deploy new workstations, laptops, monitors, docking stations, and peripherals.
• Assist with office moves and relocations.
• Provide white-glove IT support to executive leadership.

Skills

Help Desk

Active Directory

Windows OS

Office Applications

Customer Service

Problem Solving

Executive Support

VoIP Systems

Printer/Scanner Troubleshooting

Networking Basics

Desk-side Support

Tools

Microsoft 365

Exchange Online

IT Ticketing System

Video Conferencing

Job description

Petro-Hunt, L.L.C. in Dallas, TX is seeking an IT Support Specialist to support Windows environments, Active Directory administration, desktop hardware, printers, scanners, VoIP, and conference room technologies for our Uptown Dallas office.

The ideal candidate will combine strong troubleshooting skills with excellent customer service and experience supporting executive-level users, delivering reliable, white-glove IT support.