IT Support Specialist — Enterprise IT & Field Tech

LABUR; Massachusetts; On-site; USD 90,000 - 110,000; Full time

Job summary

LABUR is partnering with a client to hire an IT Support Specialist who will serve as the first point of contact for technology needs across the organization and its operating companies. Reporting to the Director of IT, this hands-on role supports corporate staff and field teams, helping standardize systems as the businesses integrate.

You will handle help desk requests, manage user accounts and access, troubleshoot Windows, macOS, and mobile devices, and assist with NetSuite, security, and

Qualifications

• 1–3 years of IT support, help desk, or similar hands-on role.
• Experience with Windows, macOS, AD/Entra ID, and Microsoft 365.
• Familiarity with NetSuite ERP, ticketing systems, and MDM platforms.

Responsibilities

• Respond to support requests via phone, email, chat, and in person; log, track, and prioritize tickets while escalating complex issues.
• Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile devices.
• Create, modify, and deactivate user accounts, permissions, groups, MFA, and shared resources using AD/Entra ID and Microsoft 365.
• Provide first-line NetSuite support and basic admin tasks.
• Set up, configure, deploy, and retire laptops, desktops, tablets, phones, and peripherals; maintain inventory.
• Monitor LAN/WAN, Wi-Fi, VPN, printers, servers, cloud services, and backups across sites.
• Follow IT security policies; report phishing or suspicious activity; protect sensitive data.
• Support integration projects including migrations to common platforms and knowledge base upkeep.

Skills

Windows/macOS support

Active Directory/Entra ID

Microsoft 365

Networking fundamentals

Troubleshooting & customer service

ERP (NetSuite) experience

IT security & endpoint protection

Scripting (PowerShell/Bash)

Manufacturing/industrial environments

Certifications (A+/Network+/Security+,

Education

Associate's or bachelor's in IT/CS

Tools

NetSuite

Ticketing systems

Remote support tools

MDM platforms

Job description

LABUR is partnering with a client to hire an IT Support Specialist who will serve as the first point of contact for technology needs across the organization and its operating companies. Reporting to the Director of IT, this hands-on role supports corporate staff and field teams, helping standardize systems as the businesses integrate.

You will handle help desk requests, manage user accounts and access, troubleshoot Windows, macOS, and mobile devices, and assist with NetSuite, security, and