IT Support Specialist – Enterprise Helpdesk

Aligned Data Centers, LLC; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Disability insurance

Wellness program

Job summary

Aligned Data Centers, LLC, based in Plano, TX, seeks an IT Support Specialist to be the first line of support for internal users across multiple US time zones. You will diagnose and resolve issues involving Wi-Fi, remote connectivity, hardware, software, and mobile devices in Windows and Mac environments.

Responsibilities include onboarding users in Active Directory, managing printers and IP telephony, and assisting with Office 365 administration and ticket resolution.

Qualifications

• High school diploma or equivalent required.
• Experience in a helpdesk environment (Tier II) preferred.
• Strong knowledge of Windows and Mac operating systems and Office products.

Responsibilities

• Serve as first point of contact for inbound helpdesk requests across IT Enterprise.
• Diagnose, troubleshoot, and resolve issues related to Wi-Fi, remote connectivity, hardware, software, and peripherals.
• Manage Active Directory onboarding and maintenance for corporate users and groups.
• Configure Windows/Mac desktops, printers, IP telephony, and mobile devices.
• Support Office 365 applications and perform related administrative tasks.

Skills

Helpdesk

Windows

Mac OS

Active Directory

Networking

Education

High school diploma or equivalent

Tools

Office 365

Job description

Aligned Data Centers, LLC, based in Plano, TX, seeks an IT Support Specialist to be the first line of support for internal users across multiple US time zones. You will diagnose and resolve issues involving Wi-Fi, remote connectivity, hardware, software, and mobile devices in Windows and Mac environments.

Responsibilities include onboarding users in Active Directory, managing printers and IP telephony, and assisting with Office 365 administration and ticket resolution.