IT Support Specialist

LABUR; Massachusetts; On-site; USD 90,000 - 110,000; Full time

Job summary

LABUR is partnering with a client to hire an IT Support Specialist who will serve as the first point of contact for technology needs across the organization and its operating companies. Reporting to the Director of IT, this hands-on role supports corporate staff and field teams, helping standardize systems as the businesses integrate.

You will handle help desk requests, manage user accounts and access, troubleshoot Windows, macOS, and mobile devices, and assist with NetSuite, security, and

Qualifications

• 1–3 years of IT support, help desk, or similar hands-on role.
• Experience with Windows, macOS, AD/Entra ID, and Microsoft 365.
• Familiarity with NetSuite ERP, ticketing systems, and MDM platforms.

Responsibilities

• Respond to support requests via phone, email, chat, and in person; log, track, and prioritize tickets while escalating complex issues.
• Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile devices.
• Create, modify, and deactivate user accounts, permissions, groups, MFA, and shared resources using AD/Entra ID and Microsoft 365.
• Provide first-line NetSuite support and basic admin tasks.
• Set up, configure, deploy, and retire laptops, desktops, tablets, phones, and peripherals; maintain inventory.
• Monitor LAN/WAN, Wi-Fi, VPN, printers, servers, cloud services, and backups across sites.
• Follow IT security policies; report phishing or suspicious activity; protect sensitive data.
• Support integration projects including migrations to common platforms and knowledge base upkeep.

Skills

Windows/macOS support

Active Directory/Entra ID

Microsoft 365

Networking fundamentals

Troubleshooting & customer service

ERP (NetSuite) experience

IT security & endpoint protection

Scripting (PowerShell/Bash)

Manufacturing/industrial environments

Certifications (A+/Network+/Security+,

Education

Associate's or bachelor's in IT/CS

Tools

NetSuite

Ticketing systems

Remote support tools

MDM platforms

Job description

We respectfully request that 3rd parties refrain from contacting us regarding this posting.

Overview

LABUR is partnering with a client to find an IT Support Specialist who will serve as the first point of contact for technology needs across the organization and its operating companies. Reporting to the Director of IT, this hands‑on role supports corporate staff, office teams, and employees in shop and field environments while helping standardize systems as the businesses continue to integrate. Day‑to‑day work spans help desk support, user and device management, light network and infrastructure tasks, and integration project work.

Responsibilities

• Respond to support requests via phone, email, chat, and in person; log, track, and prioritize tickets while escalating complex issues to the Director of IT as needed
• Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile devices for users ranging from corporate finance and HR staff to field crews and plant personnel
• Create, modify, and deactivate user accounts, permissions, groups, MFA, and shared resources across multiple operating companies using Active Directory/Entra ID and Microsoft 365
• Provide first‑line support for NetSuite, including user setup, role and access requests, login issues, and basic how‑to questions, escalating configuration and data issues as appropriate
• Set up, configure, deploy, and retire laptops, desktops, tablets, phones, peripherals, and ruggedized field equipment while maintaining accurate hardware, software license, and warranty inventory across all entities
• Assist with monitoring and troubleshooting LAN/WAN, Wi‑Fi, VPN, printers, servers, cloud services, and backup systems across multiple sites, traveling to locations as needed
• Follow and enforce IT security policies, support endpoint protection and patching, report phishing or suspicious activity immediately, and handle sensitive financial, employee, and customer information with discretion
• Support integration projects including user and device migrations to common platforms, system consolidations, new location onboarding, office moves, and maintain knowledge base articles and process documentation

Qualifications

• 1–3 years of experience in IT support, help desk, or a similar hands‑on technical role
• Working knowledge of Windows, macOS, Active Directory/Entra ID, and Microsoft 365
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN
• Strong troubleshooting, problem‑solving, communication, and customer service skills with the ability to manage multiple priorities across several business units independently
• Associate's or bachelor's degree in IT, Computer Science, or equivalent experience preferred; certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus
• Experience supporting ERP systems (NetSuite preferred), ticketing systems, remote support tools, and MDM platforms desired
• Experience in manufacturing, industrial services, or construction environments and familiarity with IT consolidation following acquisitions preferred; exposure to cloud platforms, virtualization, or scripting (PowerShell, Bash) is a bonus

Compensation

$100,000 per year - Dependent on fit and experience