IT Support Specialist: Enterprise Helpdesk & On-Call

NFI Industries; Camden, Northern (NJ, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

NFI Industries in Camden, NJ is seeking a Support Specialist to be the primary contact for end-users needing technical help. You will log incident and service requests, gather details, perform first-level remediation, and update tickets in our support portal.

You will troubleshoot issues with enterprise software, networks, computers, and printers, escalate when necessary, and follow established processes for access requests.

Qualifications

• BA/BS degree strongly preferred; comparable work experience considered.
• 0–2 years of relevant experience preferred.
• Entry level professional with limited or no prior experience.
• On-the-job training and experiences to develop professional skills.

Responsibilities

• Logs incoming incident and service requests and creates tickets on behalf of end-users.
• Gathers information and documents all relevant details in the ticket.
• Assesses and prioritizes requests quickly and efficiently.
• Troubleshoots incidents and escalates to the correct IT teams as needed.
• Provides general technical support for enterprise software, networks, computers, printers, and other hardware.
• Follows up with end-users to confirm ticket resolution.

Education

BA/BS degree or equivalent

Job description

NFI Industries in Camden, NJ is seeking a Support Specialist to be the primary contact for end-users needing technical help. You will log incident and service requests, gather details, perform first-level remediation, and update tickets in our support portal.

You will troubleshoot issues with enterprise software, networks, computers, and printers, escalate when necessary, and follow established processes for access requests.