Technical Support Specialist - End-User IT & Help Desk

NEBCO, Inc.; Lincoln (NE); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Retirement Plans

PAID Holidays

Insurance Benefits

PAID Time Off

Wellness Program - with the option to

On the Job Training

Job summary

NEBCO, Inc. is seeking a highly motivated Technical Support Specialist to provide software and hardware support for all NEBCO offices and remote field locations.

You will oversee, prioritize, document, and resolve user incidents and service requests, install and configure new software and hardware, and diagnose and troubleshoot issues. The ideal candidate has an associate degree in IT or related field with hands-on help desk experience, strong analytical skills, and the ability to work in a

Qualifications

• 2 years of hands-on help desk experience supporting office software and basic network troubleshooting.
• Associate degree in IT or related field required; equivalent experience considered.
• CompTIA A+ or other certifications preferred.

Responsibilities

• Abide by safety policies while performing duties.
• Support end-user hardware and software including Windows devices and peripherals.
• Handle problem recognition and escalation when needed.
• Respond to IT support tickets via phone, email, or in person.
• Log and track calls in the help desk system.
• Assist with testing software/hardware solutions and process improvements.
• Participate in on-call rotations as needed.
• Other duties as assigned.

Skills

Help desk experience

Windows OS

Office 365

SharePoint

Network troubleshooting

Customer service

Education

Associates degree in Information Technology or related field

Tools

Office 365

SharePoint

PC hardware & peripherals

Job description

NEBCO, Inc. is seeking a highly motivated Technical Support Specialist to provide software and hardware support for all NEBCO offices and remote field locations.

You will oversee, prioritize, document, and resolve user incidents and service requests, install and configure new software and hardware, and diagnose and troubleshoot issues. The ideal candidate has an associate degree in IT or related field with hands-on help desk experience, strong analytical skills, and the ability to work in a