End User/Desktop Support Specialist

Infojini Inc; Ashland (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm in Virginia is looking for an IT Support Specialist to provide excellent service to end-users and maintain technology assets. The ideal candidate will have at least 4 years of experience in information technology and an Associate's Degree in IT. Responsibilities include resolving IT service requests, supporting remote users, and maintaining inventory documentation. Strong communication skills and a willingness to learn are essential for success in this role.

Qualifications

• Minimum of 4 years of experience in information technology.
• Ability to assist with administrative tasks and support of network switches.
• Experience configuring and testing approved licensed software applications.

Responsibilities

• Respond to, resolve, and close end-user IT service requests.
• Tag all end-user IT assets and maintain inventory documentation.
• Support remote users accessing the corporate network.

Skills

PC configuration and troubleshooting skills

Solid written and verbal communications skills

Strong desire to learn and expand skills

Education

Associate’s Degree in Information Technology

Job description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Description:

• Respond to, resolve and close end-user IT service requests based on published procedures and policies.
• Install, configure and test approved licensed software applications.
• Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.).
• Tag all end-user IT assets, active and stored, and maintain inventory documentation.
• Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.).
• Manage remote devices security software ensuring security policies are enforced.
• Function as Back-up to IT Analyst as General Application Security Administrator for Manhattan WMS, Lightning Pick, and Fortna WCSPlus applications.

LAN Administration and Network Security

• Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.).

Education

Associate’s Degree in Information Technology or equivalent combination of intellectual instruction and work experience

Required Knowledge

A minimum of (4) years of experience in information technology.

Skill and Ability

• PC configuration and troubleshooting skills.
• Solid written and verbal communications skills.
• Strong desire to learn and expand skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.