IT Support Specialist: Enterprise Apps & Help Desk

Schaumburg Park District; Schaumburg (IL); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA Healthcare

FSA Dependent Care

FSA Commuter Benefit

Basic Life Insurance

Voluntary Life Insurance

AFLAC Indemnity Plans

IMRF Pension (Retirement, Disability,

457 Retirement Plan (Nationwide)

Paid Vacation, Personal Days, Floating

Employee Wellness Programs and Incenti

Employee Recognition Programs

Public Service Loan Forgiveness (PSLF)

Job summary

The Schaumburg Park District is seeking an experienced Technical Support Specialist to join the IT team. You will provide technology support for employees across facilities, handling hardware, software, and business applications including finance, purchasing, timekeeping and HR systems.

Responsibilities include resolving help desk requests, managing user accounts through HR coordination, deploying and maintaining equipment, and training staff on common productivity tools while upholding security

Qualifications

• Associate's Degree in an IT-related field required.
• 3–5 years of relevant full-time experience.
• IT certifications such as CompTIA A+, Network+, Security+ or Microsoft 365 Endpoint Administrator preferred.
• Knowledge of Rec Technologies is a plus.

Responsibilities

• Provide help desk support for Park District employees across facilities.
• Manage hardware, software, mobile devices, phones and conference room equipment.
• Support finance, purchasing, timekeeping and HR systems.
• Manage user accounts and access in coordination with HR.

Skills

Analytical skills

Data-driven decision making

Collaboration

Microsoft Office

Help desk

Education

Associate’s Degree in IT-related field

Tools

CompTIA A+

Network+

Security+

Microsoft 365 Endpoint Administrator

Rec Technologies

Job description

The Schaumburg Park District is seeking an experienced Technical Support Specialist to join the IT team. You will provide technology support for employees across facilities, handling hardware, software, and business applications including finance, purchasing, timekeeping and HR systems.

Responsibilities include resolving help desk requests, managing user accounts through HR coordination, deploying and maintaining equipment, and training staff on common productivity tools while upholding security