Technical Support Specialist (full-time, $31.00-$34.00/hour)

Schaumburg Park District; Schaumburg (IL); Presencial; USD 43.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

FSA Healthcare

FSA Dependent Care

FSA Commuter Benefit

Basic Life Insurance

Voluntary Life Insurance

AFLAC Indemnity Plans

IMRF Pension (Retirement, Disability,

457 Retirement Plan (Nationwide)

Paid Vacation, Personal Days, Floating

Employee Wellness Programs and Incenti

Employee Recognition Programs

Public Service Loan Forgiveness (PSLF)

Descripción de la vacante

The Schaumburg Park District is seeking an experienced Technical Support Specialist to join the IT team. You will provide technology support for employees across facilities, handling hardware, software, and business applications including finance, purchasing, timekeeping and HR systems.

Responsibilities include resolving help desk requests, managing user accounts through HR coordination, deploying and maintaining equipment, and training staff on common productivity tools while upholding security

Formación

• Associate's Degree in an IT-related field required.
• 3–5 years of relevant full-time experience.
• IT certifications such as CompTIA A+, Network+, Security+ or Microsoft 365 Endpoint Administrator preferred.
• Knowledge of Rec Technologies is a plus.

Responsabilidades

• Provide help desk support for Park District employees across facilities.
• Manage hardware, software, mobile devices, phones and conference room equipment.
• Support finance, purchasing, timekeeping and HR systems.
• Manage user accounts and access in coordination with HR.

Conocimientos

Analytical skills

Data-driven decision making

Collaboration

Microsoft Office

Help desk

Educación

Associate’s Degree in IT-related field

Herramientas

CompTIA A+

Network+

Security+

Microsoft 365 Endpoint Administrator

Rec Technologies

Descripción del empleo

ABOUT US

The Schaumburg Park District is an award-winning public agency that provides its 80,000 residents with a wide variety of recreational programs, classes, and events as well as facilities, parks and open spaces!

JOB SUMMARY

The Schaumburg Park District is seeking an experienced Technical Support Specialist to join the Park District’s IT team who, under the guidance of the Superintendent of IT, will be responsible for providing technology support for Park District Employees across all facilities, covering both hardware and business software. The Technical Support Specialist will resolve help desk requests for computers, peripherals, mobile devices, phones, and conference room equipment, as well as the District’s business applications including finance, purchasing, recreation, timekeeping and HR systems. They will manage user accounts and access for the employee’s full employment cycle in coordination with the Human Resources department. The Technical Support Technician configures, deploys, maintains, and inventories Park District equipment. They may also be asked to train staff in business applications and standard productivity software and help support the Park District’s security practices. We’re looking for someone who takes pride in owning their role, consistently delivers results, and is motivated to grow.

LOCATION

This position is located at Schaumburg Park District’s Jerry Handlon Administration Building (235 E. Beech Drive, Schaumburg, IL)

QUALIFICATIONS

The ideal candidate will have an Associate’s Degree in an IT-related field. At least three (3) to five (5) years of relevant full-time experience is required. IT certifications such as CompTIA A+, Network+, Security+ or Microsoft 365 Endpoint Administrator preferred. Knowledge of recreation software, specifically Rec Technologies, is a plus.

PAY, BENEFITS & WORK SCHEDULE

This is a full-time year-round non-exempt position. Target hiring range is $31.00 - $34.00/hour DOQ (depending on qualifications). Schedule is generally Monday – Friday from 8:30am – 5pm and night/weekend work required as part of on-call rotation program. Our full-time benefits package includes:

• Free and/or discounted Park District classes, programs, events, and memberships for you and your family*! (*see definition*)
• Medical Insurance
• Zero Card
• Dental Insurance
• Vision Insurance
• FSA Healthcare
• FSA Dependent Care
• FSA Commuter Benefit
• Basic Life Insurance
• Voluntary Life Insurance
• AFLAC Indemnity Plans
• IMRF Pension (Retirement, Disability, Life)
• 457 Retirement Plan (Nationwide)
• Paid Vacation, Personal Days, Floating Holidays, and Sick Time
• Employee Wellness Programs and Incentives
• Employee Recognition Programs
• Public Service Loan Forgiveness (PSLF) eligible employer

Position will be open until filled. Schaumburg Park District is an Equal Opportunity Employer.

Keywords: park, parks, recreation, administration, analytic, analytics, analytical skills, data-driven decision making,, accuracy, precision, analysis, collaboration, Microsoft Office, Questica, ReQlogic, Microsoft Dynamics GP, Rec Technologies, ActiveNet, information technology, IT, tech support, software implementation, hardware, software, business software, CompTIA A+, Network+, Security+, Microsoft 365 Endpoint Administrator, help desk