IT Support Specialist — End-User Tech & Training

McGough Construction; Roseville (MN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement plans

Paid time off

Holiday pay

Job summary

McGough Construction seeks a Help Desk Technician to be the face of Information Technology for our workforce in Roseville, MN. You will diagnose, support, and resolve end-user issues, document processes, and coordinate with internal teams to maintain service quality and security.

The role requires an Associate degree or 3 years IT experience, strong customer service and problem-solving skills, and the ability to work both independently and in a collaborative team environment.

Qualifications

• Associates degree or 3 years of IT experience required.
• Strong customer service skills and problem-solving abilities required.
• Bachelor's degree in Information Systems or equivalent experience preferred.

Responsibilities

• Provide system-related technical support and problem resolution to end users.
• Prioritize requests based on service level agreements with business users.
• Maintain accurate documentation for procedures and training materials.
• Collaborate with support teams and SMEs to improve services and security practices.

Skills

Customer service

Communication

Analytical thinking

Teamwork

Organizational skills

Attention to detail

Education

Associate degree

Bachelor's degree in Information Systems

Tools

Microsoft Office

Ticketing system

Job description

McGough Construction seeks a Help Desk Technician to be the face of Information Technology for our workforce in Roseville, MN. You will diagnose, support, and resolve end-user issues, document processes, and coordinate with internal teams to maintain service quality and security.

The role requires an Associate degree or 3 years IT experience, strong customer service and problem-solving skills, and the ability to work both independently and in a collaborative team environment.