IT Help Desk Specialist — User Support & Solutions

McGough Construction CO, LLC; Roseville (MN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Parental leave

Paid time off

Job summary

McGough in Roseville, MN is seeking a Help Desk Technician to be the face of the Information Technology department, providing timely technical support to employees. You will analyze issues, diagnose root causes, and work with SMEs to implement effective solutions.

This office-based role requires strong communication and documentation skills, and the ability to collaborate with internal and external partners. McGough offers a robust benefits package and growth opportunities.

Qualifications

• Associates degree or 3 years IT experience required.
• Strong customer service skills.
• Strong problem-solving and analytical skills.
• Bachelor's degree in Information Systems or equivalent preferred.

Responsibilities

• Provide system-related technical support and problem resolution.
• Prioritize support requests based on service levels.
• Coordinate ticket management, issue tracking, and escalation processes.
• Maintain up-to-date documentation for procedures and training materials.
• Collaborate with support teams and SMEs to enhance services.
• Ensure security best practices.

Skills

Customer service

Problem-solving

Communication

Team work

Documentation

Analytical thinking

Confidential data handling

Risk assessment

Microsoft Office

Education

Associate degree in IT

Bachelor's degree in Information Systems

Job description

McGough in Roseville, MN is seeking a Help Desk Technician to be the face of the Information Technology department, providing timely technical support to employees. You will analyze issues, diagnose root causes, and work with SMEs to implement effective solutions.

This office-based role requires strong communication and documentation skills, and the ability to collaborate with internal and external partners. McGough offers a robust benefits package and growth opportunities.