IT Help Desk Technician — End-User Support & Training

McGough; Roseville (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous retirement plans

Paid time off and holiday pay

Job summary

McGough, based in Roseville, MN, seeks a Help Desk Technician to be the face of Information Technology for staff. You will deliver timely end-user support, analyze issues, and document solutions with SMEs to bridge gaps between systems and users.

Strong communication, reliability, and teamwork are essential in a fast-paced office setting. The role is office-based with no travel, offering growth in IT security practices and process improvements.

Qualifications

• Associate degree or 3 years IT experience.
• Strong customer service skills.
• Strong problem-solving and analytical skills.
• Bachelor’s Degree in Information Systems or equivalent.
• Knowledge of construction industry.

Responsibilities

• Provide system-related technical support and problem resolution by reviewing issues and providing relevant solutions.
• Ability to prioritize support requests based on a service level agreement with the business users
• Coordinate support activities, including ticket management, issue tracking, and escalation processes
• Maintain accurate and up-to-date documentation related to support procedures and training materials
• Collaborate with support teams, trainers, and subject matter experts to enhance support services and content
• Ensure security best practices

Skills

Communication

Customer Service

Problem Solving

Teamwork

Microsoft Office

Education

Associates degree

Bachelor's degree in Information Systems

Job description

McGough, based in Roseville, MN, seeks a Help Desk Technician to be the face of Information Technology for staff. You will deliver timely end-user support, analyze issues, and document solutions with SMEs to bridge gaps between systems and users.

Strong communication, reliability, and teamwork are essential in a fast-paced office setting. The role is office-based with no travel, offering growth in IT security practices and process improvements.