IT Help Desk Technician

McGough Construction CO, LLC; Roseville (MN); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Parental leave

Paid time off

Job summary

McGough in Roseville, MN is seeking a Help Desk Technician to be the face of the Information Technology department, providing timely technical support to employees. You will analyze issues, diagnose root causes, and work with SMEs to implement effective solutions.

This office-based role requires strong communication and documentation skills, and the ability to collaborate with internal and external partners. McGough offers a robust benefits package and growth opportunities.

Qualifications

• Associates degree or 3 years IT experience required.
• Strong customer service skills.
• Strong problem-solving and analytical skills.
• Bachelor's degree in Information Systems or equivalent preferred.

Responsibilities

• Provide system-related technical support and problem resolution.
• Prioritize support requests based on service levels.
• Coordinate ticket management, issue tracking, and escalation processes.
• Maintain up-to-date documentation for procedures and training materials.
• Collaborate with support teams and SMEs to enhance services.
• Ensure security best practices.

Skills

Customer service

Problem-solving

Communication

Team work

Documentation

Analytical thinking

Confidential data handling

Risk assessment

Microsoft Office

Education

Associate degree in IT

Bachelor's degree in Information Systems

Job description

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflect the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

HELP DESK TECHNICIAN

The Helpdesk Technician is the face of the Information Technology department to the McGough employees. This person will play a crucial role in providing seamless technical and operational support from our Information Services team to our End Users in a timely manner. The Help Desk Technician will be able to collaborate with both internal and external partners to analyze and diagnose intendents to identify root causes and implement solutions. The Help Desk Technician will work with the software SMEs to help bridge the gap between information Systems and the end user; so that both groups understand how the application works. The Help Desk Technician will have strong skills in creating and maintaining detailed support and training documentation.

Qualifications:

• Required: An Associates degree or 3 years of experience in the field of Information Technology.
• Strong customer service skills.
• Strong problem-solving, analytical skills.
• Preferred: A Bachelor's Degree in Information Systems, or equivalent experience.
• Knowledge of construction industry

Skills:

• Excellent communication skills and ability to translate complex ideas into simple language for non-technicians.
• Ability to work both independently and in a team environment Ability to organize, prioritize and respond to multiple projects and deadlines.
• Ability to work with interruptions as problems arise needing immediate attention.
• Ability to build strong working relationships, influence, and constructively engage others at all levels of the organization.
• Strong understanding of technical concepts and requirements.
• Strong verbal and written communication skills Demonstrated ability to problem solve Ability to work with confidential data and maintain privacy Ability to professionally voice concerns and effectively deal with conflict Positive, can-do attitude and continuous learner Advanced Microsoft Office Suite skills Ability to analyze complex data, identify patterns and assess risk exposure Effective communication skills to interact with various internal and external stakeholders Ability to identify issues, evaluate options and develop practical solutions to mitigate risks

Office and Travel:

Primarily works in corporate office out of Roseville, no travel This role is required to work in the office no on-call responsibilities

Job Responsibilities:

• Provide system-related technical support and problem resolution by reviewing issues and providing relevant solutions.
• Ability to prioritize support requests based on a service level agreement with the business users.
• Coordinate support activities, including ticket management, issue tracking, and escalation processes.
• Maintain accurate and up-to-date documentation related to support procedures and training materials.
• Collaborate with support teams, trainers, and subject matter experts to enhance support services and content.
• Ensure security best practices.

Other Duties:

• Receive technology shipments in the Roseville office.
• Assist with setup and take down of technology in the Roseville office.
• Other duties as assigned.

Physical Requirements:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee needs to be able to lift to 20-50 pounds as frequently and as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Salary and Benefits:

*** In alignment with our commitment to pay transparency, the base salary range for this position is $22.50/HR to $29.00/HR excluding fringe benefits or potential bonuses. If you join McGough, your final base salary will be determined by several factors, including geography, location, skills, education, and experience. Furthermore, we place significant value on pay equity among our current team members as part of any final job offer. Please note that the range provided above reflects the hiring range for this role. Hiring near the top end of this range would be atypical, as we aim to allow room for future salary growth. Additionally, McGough offers a comprehensive compensation and benefits package. This includes insurance coverage for medical, dental, vision, life, and disability. We also provide generous retirement plans, voluntary benefit plans, parental leave, substantial paid time off, and holiday pay. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!