IT End-User Support Analyst (On-Call)

CLARKSON PLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Clarksons is seeking an End User Support Analyst to join the Global IT Operations team. You will be the main point of contact for end users, handling incidents and service requests for desktops, laptops, printers, and mobile devices.

The role emphasizes customer-centric service, strong communication, and proactive problem solving. It requires on-call rotation (approx. 1 week in 3) and some out-of-hours work, with office-based duties in Houston.

Qualifications

• Experience in an IT Support role
• Excellent communication skills across phone, chat and face-to-face
• Customer-focused with a drive to improve service delivery
• Ability to multitask and remain calm under pressure
• Self-motivated team player with a proactive mindset
• Experience with Microsoft Office 365 suite and collaboration apps
• Knowledge of AD/ MS Entra administration and user management
• Willingness to learn and undergo on-the-job training
• Flexible to work outside core hours when required
• Experience automating tasks with PowerShell (preferred)

Responsibilities

• Serve as a key contact for end users with incidents and service requests
• Provide desktop, laptop, printer and mobile device support
• Triage, troubleshoot and coordinate with IT teams to resolve issues
• Create and maintain knowledge documentation quarterly
• Execute tickets using best practices and automation
• Identify trends and potential problems with EUS Lead
• Improve service delivery and maintain hardware and software
• Manage system access, security, and anti-virus controls
• Perform JML processes for Joiners, Movers and Leavers
• Attend to ad hoc duties to meet business needs

Skills

Customer oriented

Communication skills

Problem solving

Multitasking

Team player

Self-motivated

Office 365 knowledge

PowerShell

AD administration

MS Entra

Tools

VDI support

Webex

TeamViewer

Zoom

MS Teams

Job description

Clarksons is seeking an End User Support Analyst to join the Global IT Operations team. You will be the main point of contact for end users, handling incidents and service requests for desktops, laptops, printers, and mobile devices.

The role emphasizes customer-centric service, strong communication, and proactive problem solving. It requires on-call rotation (approx. 1 week in 3) and some out-of-hours work, with office-based duties in Houston.