IT Support Technician - End-User Helpdesk & Azure

Fire Fighter Sales & Service Co.; Robinson (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fire Fighter Sales & Service Co. in Robinson, PA seeks an IT Support Technician to ensure technology resources operate smoothly for end users, handling help desk requests via phone, Teams, and email.

Responsibilities include setup, maintenance, and troubleshooting of workstations, peripherals, and mobile devices, plus AD and email account management. The role covers software updates, backups, and documentation, with opportunities to work on AMG applications and QA cycles.

Qualifications

• College diploma or university degree in computer science and/or 2 years equivalent work experience in technical support.
• Certifications in Microsoft Operating Systems and Office 365 products a plus.

Responsibilities

• Field incoming end-user help requests via phone, Teams, and email in a courteous, timely manner.
• Document end-user information (name, department, contact, issue) in ticketing software.
• Prioritize, schedule and resolve issues; escalate when necessary.
• Setup, install, configure, test, and maintain end-user workstations and related hardware/software.
• Assist in managing user account setups and modifications.
• Troubleshoot email and apps on mobile devices (Apple/Android).
• Access software updates, drivers, knowledge bases, and FAQs to aid resolution.
• Identify and learn software/hardware used and supported by the organization.
• Perform hands-on fixes: install/upgrade software, hardware, backups/restores, system/app configs.
• Install and maintain antivirus/antimalware; perform preventive maintenance (windows updates, drivers).
• Develop how-to docs and FAQs for end users.
• Maintain inventory of devices distributed across the organization.
• Some Level 2 support for AMG critical applications; participate in QA cycles.

Skills

Help desk support

End-user support

Windows troubleshooting

Azure/AVD

Active Directory

Email setup

Hardware troubleshooting

Education

2 Year Degree

College degree in CS

Tools

Microsoft OS

Office 365

Azure environments

Ticketing software

Job description

Fire Fighter Sales & Service Co. in Robinson, PA seeks an IT Support Technician to ensure technology resources operate smoothly for end users, handling help desk requests via phone, Teams, and email.

Responsibilities include setup, maintenance, and troubleshooting of workstations, peripherals, and mobile devices, plus AD and email account management. The role covers software updates, backups, and documentation, with opportunities to work on AMG applications and QA cycles.