IT Support Specialist: End-User Tech & Asset Management

Reyes Beverage Group; Los Angeles (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

Retirement benefits

Health screenings

Job summary

Reyes Beverage Group in Los Angeles, CA, is seeking an IT Support Specialist to assist end users across locations. You will troubleshoot hardware and software, support Route Accounting & Settlement systems, and coordinate with the IT Service Center to resolve issues quickly.

The role requires an Associate’s degree with 0-2 years of related experience (or 3+ years with a HS diploma). A Bachelor’s degree is preferred.

Qualifications

• Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
• Bachelor’s Degree preferred

Responsibilities

• Support of RBG applications including RAS software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
• Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
• Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
• Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Other projects or duties as assigned

Education

Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience

Bachelor’s Degree

Job description

Reyes Beverage Group in Los Angeles, CA, is seeking an IT Support Specialist to assist end users across locations. You will troubleshoot hardware and software, support Route Accounting & Settlement systems, and coordinate with the IT Service Center to resolve issues quickly.

The role requires an Associate’s degree with 0-2 years of related experience (or 3+ years with a HS diploma). A Bachelor’s degree is preferred.