IT Support Specialist: End-User Help & System Troubleshooting

Precision Castparts Corp.; Tukwila (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Precision Castparts Corp. in Tukwila, WA is seeking an IT Support Specialist to assist users, troubleshoot hardware, software, and network issues, and document resolutions. You will deploy and configure hardware/software and manage access provisioning.

The ideal candidate has 2–4 years of relevant experience, basic IT security knowledge, and familiarity with ITSM tools and remote support. This on-site role involves cross-functional collaboration and contributing to the knowledge base.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2–4 years of relevant experience preferred.
• Experience with remote desktop support tools and network connectivity troubleshooting.
• Knowledge of IT asset management practices and software deployment techniques.
• Familiarity with scripting or automation tools.
• IT support certifications (CompTIA A+ or equivalent) preferred.

Responsibilities

• Provide technical support to end users; diagnose and resolve hardware, software, and network issues.
• Perform routine maintenance and updates on IT systems to ensure stability and security.
• Document incident details and resolutions in the IT service management platform.
• Assist in deployment and configuration of new hardware and software per standards.
• Collaborate with cross-functional teams on IT projects; provide status updates.
• Monitor system performance and escalate complex issues to senior staff.
• Maintain inventory records and coordinate with procurement for replacements.
• Support user account management including access provisioning and password resets.
• Contribute to knowledge base by capturing common issues and solutions.
• Follow security policies to safeguard information and ensure governance.
• Assist in training end users on IT tools and best practices.

Skills

Troubleshooting

ITSM tools

OS deployment

Account management

IT security

Following procedures

Education

Bachelor's Degree or equivalent Experience

Tools

Remote desktop tools

Network troubleshooting

Automation scripting

IT asset management software

Job description

Precision Castparts Corp. in Tukwila, WA is seeking an IT Support Specialist to assist users, troubleshoot hardware, software, and network issues, and document resolutions. You will deploy and configure hardware/software and manage access provisioning.

The ideal candidate has 2–4 years of relevant experience, basic IT security knowledge, and familiarity with ITSM tools and remote support. This on-site role involves cross-functional collaboration and contributing to the knowledge base.