IT Support Specialist: Elevate End-User Tech & IT Ops

Revel Staffing; Plano (TX); On-site; USD 58,000 - 68,000; Full time

Job summary

GoodLeap is seeking an IT Support Specialist to join our Employee Technology Enablement team. You will assist staff across the US and Mexico with hardware, software, and application questions, guiding users to productive use of our systems.

You'll handle level 2 requests, troubleshoot issues, document resolutions, and participate in on-call rotations and IT projects. The role requires 3–5 years of experience and strong customer communication skills.

Qualifications

• 3–5 years of professional IT support experience.
• Experience with Windows 10 and MS Office.
• Knowledge of Exchange, Active Directory, DNS, and virtual machines.
• AD / Office 365 integration experience is a plus.
• Cisco Meraki experience is a plus.
• Microsoft certifications are desirable but not required.

Responsibilities

• Provide Tier 2 help desk support for staff.
• Troubleshoot hardware and software issues across Windows environments.
• Assist with onboarding and new hire IT orientations.
• Document problems and resolutions for future reference.
• Participate in on-call rotation and IT projects.
• Maintain IT inventory and manage hardware/software orders.
• Recommend improvements to IT operations.

Skills

Interpersonal communication

Windows 10 / MS Office

Exchange / Active Directory

Desktop hardware

LAN connectivity

AD / Office 365 integration

Cisco Meraki (Plus)

Microsoft certifications (desired)

3-5 years experience

Tools

Exchange

Active Directory

DNS

Virtual machines

Office 365

Job description

GoodLeap is seeking an IT Support Specialist to join our Employee Technology Enablement team. You will assist staff across the US and Mexico with hardware, software, and application questions, guiding users to productive use of our systems.

You'll handle level 2 requests, troubleshoot issues, document resolutions, and participate in on-call rotations and IT projects. The role requires 3–5 years of experience and strong customer communication skills.