IT Support Specialist: End-User Tech & Security

Socket.dev; Middlebury (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company bonus potential

PTO and holidays

Medical, dental, and vision benefits

Onsite Health Clinic

401(k) with employer match

Employee Assistance Program

Educational Assistance Program

Career Development Programs

Casual dress

Mon-Fri onsite

Job summary

Lozier is seeking an IT Support Specialist to assist business technology end-users with tier 1/1.5 resolution and basic installations. The role serves internal customers on-site and remotely, with regular on-call duties during weekends and holidays.

You will document processes, support cybersecurity tasks, and participate in technology rollouts, while maintaining inventory and knowledge base articles.

Qualifications

• Associate degree in computer science, information technology, information services, or related field preferred.
• Bachelor degree in computer science, information technology, information services, or related field desired.
• CompTIA Tech+ certification considered in lieu of degree.
• No additional experience required if degreed; 2 years troubleshooting if non-degreed.

Responsibilities

• Provide tier 1/1.5 IT end-user support on-site and remote.
• Install, configure, and maintain computer hardware and software.
• Maintain documentation, knowledge base, and asset records.
• Support security updates, patching, and basic cyber security tasks.
• Assist with new technology rollouts and training.

Skills

Customer service

Time management

Multitasking

Communication

Problem solving

Deadline-driven

On-call

Education

Associate degree in computer science or related field

Bachelor degree in computer science or related field

Tools

CompTIA Tech+ Certification

Microsoft Windows Certifications

Atlassian Suite (Jira, Confluence)

Microsoft 365 fundamentals

Job description

Lozier is seeking an IT Support Specialist to assist business technology end-users with tier 1/1.5 resolution and basic installations. The role serves internal customers on-site and remotely, with regular on-call duties during weekends and holidays.

You will document processes, support cybersecurity tasks, and participate in technology rollouts, while maintaining inventory and knowledge base articles.