End User IT Support Specialist – Elevate Tech & Service

Wiss, Janney, Elstner; Northbrook (IL); On-site; USD 39,000 - 59,000; Full time

Job summary

Wiss, Janney, Elstner Associates, Inc. (WJE) in Northbrook, IL is seeking an IT End User Support Specialist to resolve basic end-user IT issues, deploy hardware and software, and maintain documentation.

The role supports 750+ staff across the US and internationally, with a focus on timely problem resolution and customer service. The ideal candidate has an associate degree in IT/CS or equivalent, 5+ years in a service desk, and strong communication skills.

Qualifications

• Associate degree in IT/CS or equivalent experience required.
• Bachelor's degree preferred for this role.
• Strong written and verbal communication is essential.

Responsibilities

• Provide timely, end-user IT support and document issues.
• Troubleshoot hardware, software, and peripherals; escalate when needed.
• Assist with deployment, patching, and admin tasks in Office 365 and related systems.
• Create and update user guides and knowledge base articles.

Skills

Communication skills

Customer service

Teamwork

Analytical thinking

Research skills

Education

Associate degree in Information Technology or Computer Science

Bachelor's degree preferred

Tools

Mimecast

SCCM

Intune

Job description

Wiss, Janney, Elstner Associates, Inc. (WJE) in Northbrook, IL is seeking an IT End User Support Specialist to resolve basic end-user IT issues, deploy hardware and software, and maintain documentation.

The role supports 750+ staff across the US and internationally, with a focus on timely problem resolution and customer service. The ideal candidate has an associate degree in IT/CS or equivalent, 5+ years in a service desk, and strong communication skills.