IT Support Specialist — Enterprise IT & User Enablement

GoodLeap; New York (NY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

GoodLeap is seeking an IT Support Specialist to join our Employee Technology Enablement team, supporting our staff across the United States and Mexico. You will troubleshoot issues, guide users, and ensure productive use of our software and systems while handling multiple high‑level tasks under pressure.

The role requires strong interpersonal skills, proficiency with Windows 10 and MS Office, and experience with Exchange, Active Directory, DNS, and virtual machines.

Qualifications

• 3–5 years of professional IT support experience.
• Solid knowledge of Windows 10 and MS Office.
• Experience supporting enterprise applications and systems.

Responsibilities

• Provide level 2 help desk support for escalated issues.
• Answer staff questions about hardware and software.
• Document problems, resolutions, and activities for reference.
• Identify trends and provide preventative solutions for IT problems.
• Assist with IT operations improvements and new hire orientations.
• Support hardware and software installations and inventory management.

Skills

Interpersonal skills

Clear communication

Willingness to learn

Problem solving

Adaptability

Tools

Exchange

Active Directory

DNS

Virtual machines

Office 365

Cisco Meraki

Job description

GoodLeap is seeking an IT Support Specialist to join our Employee Technology Enablement team, supporting our staff across the United States and Mexico. You will troubleshoot issues, guide users, and ensure productive use of our software and systems while handling multiple high‑level tasks under pressure.

The role requires strong interpersonal skills, proficiency with Windows 10 and MS Office, and experience with Exchange, Active Directory, DNS, and virtual machines.