IT Support Engineer — Enterprise IT & Onboarding

GoodLeap; Plano (TX); On-site; USD 58,000 - 68,000; Full time

Job summary

GoodLeap is seeking an IT Support Specialist to join its Employee Technology Enablement team in the US and Mexico. In this role you will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems, providing level 2 help desk support when needed.

You should have strong interpersonal skills, be proficient with Windows 10 and MS Office, and have experience with AD/Office 365, Exchange, DNS, and virtual machines.

Qualifications

• Solid IT literacy and ability around applications and systems.
• Experience with Windows 10 and MS Office.
• Experience with enterprise IT such as Exchange, AD, DNS, and VMs.

Responsibilities

• Provide level 2 help desk support.
• Answer staff questions about hardware and software.
• Document problems and resolutions for reference.
• Identify and prevent recurring IT issues.
• Participate in IT projects and after-hours on-call.
• Install hardware and software as needed.
• Maintain hardware and software inventory.

Skills

Interpersonal skills

Office software

Exchange/AD/DNS/VM

Desktop hardware

LAN connectivity

AD/Office 365 integration

Cisco Meraki

Learning new software

Microsoft certifications

3-5 years experience

Tools

Active Directory

Office 365

DNS

Virtual machines

Job description

GoodLeap is seeking an IT Support Specialist to join its Employee Technology Enablement team in the US and Mexico. In this role you will answer technical questions, troubleshoot problems, and guide users to gain productive use of our software and systems, providing level 2 help desk support when needed.

You should have strong interpersonal skills, be proficient with Windows 10 and MS Office, and have experience with AD/Office 365, Exchange, DNS, and virtual machines.