IT Support Specialist: Desk-side Tech, On-Call, Tampa

HDR, Inc.

Tampa (FL)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Job summary

HDR, Inc. in Tampa, FL is seeking an IT Support Specialist to provide on-site technical help and ensure staff can use computing resources effectively. You will diagnose hardware and software issues, perform advanced troubleshooting, and support enterprise applications.

Required qualifications include an Associate's degree or equivalent, 1 year of IT support experience, and strong customer service skills. The role involves 6:00 AM–6:00 PM shifts with on-call flexibility in a 24/7 operations

Qualifications

Associate's degree in Computer Science/MIS-related area or equivalent work experience.
1 year of experience in technical support of PC, networks and servers.
Excellent working knowledge of personal computer and peripherals; Windows 7/10/365 and Windows Server.
Strong client service, interpersonal and communication skills.

Responsibilities

Diagnose and resolve hardware, software, and operator problems.
Provide advanced troubleshooting on complicated IT issues.
Assist staff to achieve efficient and effective use of computing technology.
Provide desk side training upon request for enterprise applications.
Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets.