IT Support Specialist — Defense IT (On‑Site)

Vatn Systems; Bristol (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Vatn Systems designs and manufactures attritable autonomous underwater vehicles and seeks an IT Support Specialist II for Bristol and Tiverton facilities. You will own the day-to-day IT service desk, device lifecycle, and asset inventory, while navigating ITAR, EAR, and CMMC/NIST 800-171 controls.

Responsibilities include onboarding/offboarding, patch management, VPN issues, and documentation. This on-site role requires collaboration across sites and compliance with export-control data handling.

Qualifications

• 2–3 years in a help desk, desktop, or technical support role.
• US Person as defined by ITAR due to export-controlled duties.
• Working knowledge of Windows, Linux, macOS, M365 and Google Workspace admin.
• Experience with an MDM platform and ticketing systems.
• Strong written communication for documentation and stakeholder support.
• Ability to pass a background check in a defense contractor environment.

Responsibilities

• Serve as first contact for IT tickets by phone, email, or ticketing system; triage by urgency.
• Resolve Tier 1/2 issues: accounts, OS, printers, network, VPN; maintain SLA.
• Execute onboarding/offboarding: Entra ID, device imaging, MDM enrollment; asset tracking.
• Manage IT hardware/software inventory from procurement to retirement; renewals.
• Draft quotes and purchase orders; coordinate with vendors for orders and RMAs.
• Maintain IT closets/workspaces; provide basic cable management and AV support.
• Write and maintain SOPs; log network/system changes for audits.

Skills

Windows

Linux

macOS

Microsoft 365

Google Workspace

Networking basics

MDM (Intune/Jamf)

Ticketing systems

Documentation

Written communication

Education

Associate's degree in IT or related field

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Intune

Autopilot

Entra ID

Google Admin Console

Snipe-IT

Lansweeper

Job description

Vatn Systems designs and manufactures attritable autonomous underwater vehicles and seeks an IT Support Specialist II for Bristol and Tiverton facilities. You will own the day-to-day IT service desk, device lifecycle, and asset inventory, while navigating ITAR, EAR, and CMMC/NIST 800-171 controls.

Responsibilities include onboarding/offboarding, patch management, VPN issues, and documentation. This on-site role requires collaboration across sites and compliance with export-control data handling.