IT Support Specialist

Vatn Systems; Bristol (RI); On-site; USD 65,000 - 95,000; Full time

Job summary

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

The IT Support Specialist II is the first point of contact for all IT support requests across the Bristol and Tiverton facilities, owning day-to-day operation of the IT service desk, endpoint lifecycle, and IT asset inventory. This role requires the ability to act and resolve issues independently, as well as sound judgment in a regulated environment: ITAR, EAR, and CMMC/NIST SP

Job description

Position Summary

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers. The IT Support Specialist II is the first point of contact for all IT support requests across the Bristol and Tiverton facilities and owns the day-to-day operation of the IT service desk, endpoint lifecycle, and IT asset inventory. This role requires the ability to act and resolve issues independently, as well as sound judgment in a regulated environment: the incumbent will routinely encounter systems and communications subject to ITAR, EAR, and CMMC/NIST SP 800-171 controls, and must recognize and involve higher-level team members on anything touching Controlled Unclassified Information (CUI) or export-controlled technical data rather than attempt to resolve it independently.

Key Responsibilities

Service Desk & Ticketing

• Serve as first point of contact for all IT tickets submitted by phone, email, or ticketing system; triage and prioritize by urgency and business impact