IT Support Specialist — Cybersecurity & Training

Unity Technologies Corporation; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

UnityTec in New Cumberland, PA seeks an IT Support Specialist to deliver comprehensive IT customer support, troubleshooting, and maintenance of enterprise hardware and software. The role emphasizes cybersecurity policy adherence, user training, and potential support for DLA eProcurement applications.

Required DoD 8570 Baseline Certification (IAT II/III) and a U.S. citizenship with a current Secret clearance.

Qualifications

• DoD 8570 Baseline Certification required (IAT II or IAT III).
• Minimum 6 years in Information Processing with 3 focused on hardware/software solutions.
• 2 years hands-on experience installing, diagnosing, and training users.

Responsibilities

• Provide incident-based hardware/software technical support and Help Desk services.
• Analyze user requirements and define system requirements; perform feasibility studies.
• Develop training materials and conduct end-user training to reduce support loads.
• Maintain IT problem-tracking databases; support backup and disaster recovery operations.
• Ensure compliance with information security policies across all support activities.
• Provide specialized enterprise application support for DLA eProcurement systems.

Skills

8570 Baseline Certification (IAT II/II

Security Clearance (Secret)

Tools

Server Admin M

Domain Admin Z

Job description

UnityTec in New Cumberland, PA seeks an IT Support Specialist to deliver comprehensive IT customer support, troubleshooting, and maintenance of enterprise hardware and software. The role emphasizes cybersecurity policy adherence, user training, and potential support for DLA eProcurement applications.

Required DoD 8570 Baseline Certification (IAT II/III) and a U.S. citizenship with a current Secret clearance.