IT Support Specialist

Unity Technologies Corporation; New Cumberland (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

UnityTec seeks an IT Support Specialist to deploy, troubleshoot, and maintain enterprise hardware and software while complying with cybersecurity policies. The role is based in New Cumberland, PA and includes user training, incident management, and specialized enterprise application support, including DLA eProcurement systems.

Requirements include DoD 8570 Baseline Certification (IAT II/III), six years in information processing with at least three in specialized areas, and knowledge of

Qualifications

• DoD Approved 8570 Baseline Certification: Category IAT II or IAT III.
• Minimum six (6) years of progressive experience in information processing, three (3) years specialized in information processing, and two (2) years hands-on with software/hardware.
• Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft OS per DLA CE).

Responsibilities

• Technical Support and Incident Management: diagnose, troubleshoot, and resolve hardware/software issues.
• IT Business Analysis and Consulting: identify tech needs, define system requirements, prepare business cases.
• User Enablement and Training: create user guides and conduct training sessions to reduce support volumes.
• System Administration and Operations: maintain incident tracking databases and ensure data integrity.
• Cybersecurity and Information Assurance: apply security policies across support activities.
• Specialized Enterprise Application Support: provide support for enterprise environments including DLA eProcurement.

Skills

Customer support

Incident management

Troubleshooting

User training

Cybersecurity policies

IT service delivery

Business analysis

Documentation

Education

DoD 8570 Baseline Certification IAT II/III

Tools

Server Admin M

Domain Admin Z

Job description

Company Overview

UnityTec is an SBA-certified Woman-Owned Small Business (WOSB) delivering high-impact professional and technical services to government agencies. With deep expertise in Industrial and Enterprise Systems Modernization, FIAR (Financial Improvement and Audit Readiness), Industrial Facility Transformation, Program and Project Management, Enterprise Support and Consulting, and Advanced Analytics, we empower organizations to modernize operations and advance mission priorities. Our disciplined approach—grounded in dedicated talent, proactive planning, rigorous quality assurance, agile methodologies, cost-effective delivery, and uncompromising ethics—positions UnityTec as a trusted partner committed to achieving measurable, enduring results for our clients.

Job Overview

We are seeking an IT Support Specialist to join our team. You will deliver comprehensive IT customer support by deploying, troubleshooting, and maintaining enterprise hardware and software systems while ensuring strict adherence to cybersecurity policies. Additionally, you will drive continuous IT improvement by analyzing user requirements, identifying problem trends, developing tailored user training, and potentially supporting specialized enterprise applications such as DLA’s eProcurement platforms. This position is in New Cumberland, PA.

Responsibilities include, but are not limited to:

• Technical Support and Incident Management
  • Diagnosing, troubleshooting, and resolving hardware and software issues in response to customer-reported incidents.
  • Executing the installation, configuration, and ongoing maintenance of IT assets.
  • Providing comprehensive user assistance and Help Desk support services.
• IT Business Analysis and Consulting
  • Consulting directly with end-users to identify technology needs and define system requirements.
  • Conducting feasibility studies, performing trade-off analyses, and preparing formal business cases for IT solutions.
  • Planning and analyzing work processes to optimize IT service delivery.
  • Researching and reporting on historical problem trends and system anomaly patterns to drive proactive improvements.
• User Enablement and Training
  • Developing comprehensive instructional guides and training materials.
  • Facilitating computing and information system training sessions to enhance end-user proficiency and reduce support volumes.
• System Administration and Operations
  • Developing and maintaining IT problem-tracking databases to ensure accurate incident lifecycle management.
  • Performing critical system backup and disaster recovery operations to ensure data integrity and system availability.
• Cybersecurity and Information Assurance
  • Ensuring the rigorous, continuous application of established information security and cybersecurity policies, principles, and practices across all support activities.
• Specialized Enterprise Application Support
  • Delivering targeted functional and technical support for specific enterprise environments, including the Defense Logistics Agency’s (DLA) eProcurement system(s).

Required Qualifications:

• DoD Approved 8570 Baseline Certification: Category IAT II or IAT III
• A minimum of six (6) years of progressive experience in the field of Information Processing, three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions, two years (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• Computing Environment : Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE)

Clearance Requirements:

• Must be a U.S. citizen
• Must possess a current Secret clearance.

UnityTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.