IT Support Specialist – Cybersecure Enterprise Desk (Secret)

Unity Technologies Corporation; Battle Creek (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

UnityTec seeks an IT Support Specialist to deliver comprehensive IT customer support, troubleshoot hardware and software, and maintain enterprise systems in Battle Creek, MI. You will analyze user requirements, train users, and ensure compliance with cybersecurity policies while supporting enterprise applications such as DLA eProcurement platforms.

Required DoD 8570 Baseline Certification (IAT II/III), at least six years of IT experience, and current Secret clearance.

Qualifications

• DoD Approved 8570 Baseline Certification: IAT II or IAT III.
• Minimum six (6) years of progressive IT experience; three (3) years in specialized IT processing.
• Experience with server administration, domain administration, and security controls as per DLA CE.

Responsibilities

• Provide technical support and incident management for hardware and software issues.
• Install, configure, and maintain IT assets; deliver Help Desk support.
• Consult with end-users to identify technology needs and drive IT solutions.
• Develop training materials and user guides to reduce support volume.
• Support enterprise applications and ensure cybersecurity policies are followed.

Skills

DoD 8570 Baseline Certification

Six years IT experience

Security concepts and IA

Education

DoD 8570 Certification (IAT II/III)

Current Secret clearance

Tools

Windows Server administration

Job description

UnityTec seeks an IT Support Specialist to deliver comprehensive IT customer support, troubleshoot hardware and software, and maintain enterprise systems in Battle Creek, MI. You will analyze user requirements, train users, and ensure compliance with cybersecurity policies while supporting enterprise applications such as DLA eProcurement platforms.

Required DoD 8570 Baseline Certification (IAT II/III), at least six years of IT experience, and current Secret clearance.