IT Support Specialist: Cybersecurity & Client Tech Enablement

Northwest Asset Management; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Northwest Asset Management is seeking an IT Support Specialist to serve in a client-focused environment. This role involves assisting the Director of Technology Services, supporting staff with technology needs, and implementing cybersecurity plans.

The ideal candidate should have a Bachelor’s degree in a relevant field, at least 3 years of experience in technical support, and proficiency in Microsoft Office 365. The position requires strong problem-solving and customer service skills.

Qualifications

• Minimum 3 years’ experience in a technical support role.
• Knowledge of personal computer components integration and home or small office networking.
• Ability to work effectively under pressure with tight deadlines.

Responsibilities

• Provide remote support to system users for firm-supplied hardware and software.
• User account management for online services.
• Daily review of activity and security logs.

Skills

Technical support experience

Microsoft Office 365 administration

Salesforce CRM systems

Problem-solving skills

Customer service skills

Communication skills

Organizational skills

Intrapersonal skills

Education

Bachelor’s degree in computer or business-related technology

Tools

Citrix Sharefile

Job description

Northwest Asset Management is seeking an IT Support Specialist to serve in a client-focused environment. This role involves assisting the Director of Technology Services, supporting staff with technology needs, and implementing cybersecurity plans.

The ideal candidate should have a Bachelor’s degree in a relevant field, at least 3 years of experience in technical support, and proficiency in Microsoft Office 365. The position requires strong problem-solving and customer service skills.