IT Support Specialist

Northwest Asset Management; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Northwest Asset Management is seeking an IT Support Specialist to serve in a client-focused environment. This role involves assisting the Director of Technology Services, supporting staff with technology needs, and implementing cybersecurity plans.

The ideal candidate should have a Bachelor’s degree in a relevant field, at least 3 years of experience in technical support, and proficiency in Microsoft Office 365. The position requires strong problem-solving and customer service skills.

Qualifications

• Minimum 3 years’ experience in a technical support role.
• Knowledge of personal computer components integration and home or small office networking.
• Ability to work effectively under pressure with tight deadlines.

Responsibilities

• Provide remote support to system users for firm-supplied hardware and software.
• User account management for online services.
• Daily review of activity and security logs.

Skills

Technical support experience

Microsoft Office 365 administration

Salesforce CRM systems

Problem-solving skills

Customer service skills

Communication skills

Organizational skills

Intrapersonal skills

Education

Bachelor’s degree in computer or business-related technology

Tools

Citrix Sharefile

Job description

Reports to: Director of Technology Services

Salary Range: $70,000-$90,000 annually, depending on qualifications, experience, technical expertise, certifications, and demonstrated ability to perform the responsibilities of the position. Potential for annual bonus based on firm profitability and employee performance.

• Medical, Dental, and Vision insurance: 80% employer paid premiums for employee and 50% employer paid premiums for dependents. Two plan options: High deductible with HSA and low deductible plan.
• 100% employer paid premium for Group Term life, voluntary employee paid life and AD&D Insurance.
• 401(k) with 100% company match up to 4% with both Traditional and Roth options.
• Voluntary long-term Disability Insurance.
• Paid time off: 17 days annually for new hires, two half-days per month, 10 holidays plus 1 floating holiday, birthday leave, bereavement leave, 16 hours per year of volunteer leave.
• Certification and designation sponsorship, tuition reimbursement up to $5,000 annually.
• Additional benefits: fitness membership reimbursement, internet reimbursement, one month paid sabbatical after 5 years of employment, employee home loan program, donation matching, recognition program, employee referral bonus, and company events.

Job Summary

The IT Support Specialist will work in a client-focused environment assisting the Director of Technology Services with servicing the needs of advisors and clients. This position will assist staff with various technology needs and assist in implementing cybersecurity plans, systems management, and cybersecurity audits.

Requirements and Qualifications

• Must be located in Washington State.
• Bachelor’s degree in computer or business-related technology from an accredited college or university.
• Minimum 3 years’ experience in technical support role.
• Knowledge of personal computer components integration and home or small office networking.
• Proficiency with Microsoft Office 365 administration and Salesforce CRM systems. Knowledge of Citrix Sharefile administration is a plus.
• Ability to effectively communicate with peers and clients.
• Ability to troubleshoot and solve problems remotely.
• Highly developed intrapersonal skills and customer service skills.
• Strong organizational and project coordination skills with the ability and experience to handle and prioritize multiple assignments and conflicting deadlines, while providing a high level of client service.
• Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution.
• Excellent written and verbal communication skills – clear, concise and organized.
• Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other team members.
• Be self‑motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline tasks).
• Work independently with little supervision and knows when to ask for guidance, clarification, assistance.
• Possess a high level of professionalism, confidentiality, discretion and judgment.
• Desire/ability to work successfully in a small company environment.

Duties and Responsibilities

• Provide telephone, email and remote support to system users for firm‑supplied hardware and software as well as third‑party software platforms.
• User account management for online services.
• Track and update IT tasks and tickets submitted to the firm’s CRM system until successful completion.
• Daily review of activity and security logs from firewalls, data backup logs, systems management, and antivirus cloud‑based consoles.
• Participation in the firm’s cybersecurity committee, cybersecurity audits and cybersecurity surveillance.
• Other duties as assigned by the Director of Technology Services.