IT Support & Service Analyst

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA is seeking a full-time IT support specialist. The role requires onsite work in Des Moines, with responsibility for troubleshooting basic IT issues and fulfilling requests.

You will participate in an on-call rotation for support outside core hours and contribute to documentation and cross-training within the team. The position emphasizes hands-on troubleshooting, record-keeping, and executing specialized tasks aligned with established

Responsibilities

• Troubleshoot, resolve, and escalates IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Job description

This is a full-time position working onsite in Des Moines, IA.

Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities

• Troubleshoot, resolve, and escalates IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.