IT Help Desk Specialist: User Support & Troubleshooting

JT Logistics; Des Moines (IA); Vor Ort; USD 42.000 - 58.000; Vollzeit

Zusammenfassung

JT Logistics Solutions in Des Moines, IA is seeking an IT Service Desk Technician to provide first-line technical support across office and warehouse environments. You will troubleshoot hardware, software, operating systems, networks, and telecommunications, install and configure devices, maintain inventories, and help keep systems secure and reliable.

The role emphasizes strong customer service, clear communication, and accountability in a fast-paced logistics IT team.

Qualifikationen

• 1–3 years of IT support or desktop support experience.
• High school diploma or equivalent.
• Associate or bachelor's degree in IT or related field preferred.
• Strong communication and customer service skills.
• Attention to detail and thorough documentation.
• Ability to follow procedures and security controls.

Aufgaben

• Provide technical support to employees across office, warehouse, and other environments.
• Troubleshoot hardware, software, operating systems, networks, and telecommunications issues.
• Install, configure, maintain IT equipment and administer telephone systems.
• Maintain IT asset inventories and related documentation; develop knowledgebase.
• Provide technical guidance and training; escalate issues when needed.

Kenntnisse

Communication

Customer Service

Attention to Detail

Analytical Thinking

Ownership & Accountability

Teamwork

Technical Knowledge

Time Management

Security & Compliance

Ausbildung

High school diploma or equivalent

Associate or Bachelor's degree in IT or related field

Jobbeschreibung

JT Logistics Solutions in Des Moines, IA is seeking an IT Service Desk Technician to provide first-line technical support across office and warehouse environments. You will troubleshoot hardware, software, operating systems, networks, and telecommunications, install and configure devices, maintain inventories, and help keep systems secure and reliable.

The role emphasizes strong customer service, clear communication, and accountability in a fast-paced logistics IT team.