IT Support Specialist

HDR; San Diego (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

Life insurance

401(k) retirement with employer match

Employee Assistance Program

Paid time off

Parental leave

Tuition reimbursement

Employee referral bonus

Job summary

HDR seeks an IT Support Specialist in San Diego to help staff leverage computing technology and resolve complex hardware/software problems. You will provide desktop support, assist with enterprise applications, and participate in IT projects to improve business processes.

The role emphasizes strong customer service, on-site presence, and timely problem resolution in a 6:00 AM - 6:00 PM window with on-call flexibility.

Qualifications

• Associate's degree or equivalent work experience in a computing field.
• Hands-on experience with PC hardware and software support.
• Strong customer service and communication skills.

Responsibilities

• Assist staff to maximize productive use of computing technology.
• Diagnose and troubleshoot hardware, software, and OS issues.
• Provide desk-side training on enterprise applications as needed.

Skills

Customer service

Interpersonal skills

Multi-tasking

On-site support mindset

Education

Associate's degree in Computer Science / MIS

Tools

Windows 7/10/365

MS Office

PC hardware basics

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: https://www.hdrinc.com/our-story Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximise utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed

Preferred Qualifications

Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS

• This position may include travel
• Working knowledge of Windows 11/M365
• Knowledge of A&E Industry
• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A valid driver's license is required for this position

Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server.
• Working knowledge of Microsoft Office applications
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Schedule & Presence: This on-site role supports 24/7 operations through real‑time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on‑call flexibility and the ability to remain reasonably reachable during off‑hours for critical business continuity.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organisational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long‑term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full‑time regular positions. Temporary and part‑time roles eligible for limited benefits.)

San Diego, CA: $22.95 - $32.79

Primary Location: United States-California-San Diego

Industry: IT

Schedule: Full‑time

Employee Status: Regular

BusinessClass: Marketing and Admin

Job Posting: Aug 26, 2026

At HDR, we are committed to the principles of employment equity. We are an Affir… (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.