IT Support Specialist | Cloud & Automation Pro

Eagle Hill Consulting

Arlington (VA)

On-site

USD 65,000 - 80,000

Full time

2 hours ago

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Benefits offered by this job

Medical, Dental and Vision plans

401(k)

Commuter benefit

Disability and life insurance

PTO and annual bonus

Job summary

Eagle Hill Consulting, based in the Washington, DC area with Arlington, VA on-site expectation, seeks an IT Support Specialist to serve as the primary contact for employee technology needs. The role covers end-user device setup, Microsoft 365, and Power Platform support, with opportunities to grow in cloud technologies and automation.

The ideal candidate has 1-3 years in IT support, strong troubleshooting, and certifications.

Qualifications

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1-3 years of IT support / helpdesk / internal IT operations
Experience with Windows OS and Microsoft 365
Experience with MS Azure/Entra
Experience with MS Intune
Basic understanding of Microsoft Power Apps and Power Automate
Basic understanding of AI tools, chatbots, or automation platforms
Ability to manage multiple tasks independently
Strong troubleshooting and problem-solving skills
Strong customer service skills and a positive employee experience
Legally authorized to work in the United States without employer sponsorship
Relevant IT certifications (CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, ITIL 4 Foundation)
Experience with IT asset management, onboarding/offboarding, or ticketing systems

Responsibilities

Provide responsive, customer-focused IT support to Eagle Hill employees
Set up, configure, and deploy PCs and other end-user technology including onboarding/offboarding
Troubleshoot office hardware, software, and network issues
Support Microsoft 365 accounts, MFA, and access controls
Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras)
Maintain IT asset inventory and lifecycle tracking
Handle support requests via ticketing systems, email, chat, and in-person
Follow and improve IT documentation and procedures
Additional Facilities responsibilities as needed
Support Microsoft 365 tools (Teams, Outlook, OneDrive, SharePoint)
Provide basic SharePoint and Power Platform support
Support Power Apps and Power Automate solutions
Support employee use of Microsoft Copilot and other AI tools
Create and maintain technical documentation and user guides
Document workflows, applications, and IT processes
Contribute to process improvement and digital transformation initiatives