Cloud Operations Specialist

Take2 Consulting, LLC; Vienna (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Take2 Consulting, LLC is seeking a Cloud Operations Specialist/Analyst–Level 3 to oversee day-to-day administration, support, and automation across Microsoft 365 services in a hybrid Vienna, VA environment.

You will manage Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform; handle Azure AD, Intune, Autopilot, and device provisioning; and partner with internal teams and external vendors to ensure secure, reliable cloud operations while driving governance, compliance, and

Qualifications

• Bachelor's degree required or equivalent combination of certifications and 3–8 years of related experience.

Responsibilities

• Administer and maintain the Microsoft 365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform services.
• Manage user provisioning, licensing, group policies, and permissions across the M365 environment.
• Monitor service health, perform proactive maintenance, and implement platform updates and improvements.
• Support SharePoint site architecture, intranet operations, and knowledge base maintenance.
• Administer Microsoft Entra ID (Azure AD) including user lifecycle, conditional access policies, SSO configurations, and MFA enforcement.
• Manage device lifecycle from procurement through deployment, configuration, and decommission using Microsoft Intune and Autopilot.
• Maintain device compliance policies, configuration profiles, and security baselines across Windows and mobile endpoints.
• Coordinate hardware procurement, asset inventory, and vendor relationships for device supply chain.
• Ensure endpoint security posture is aligned with organizational compliance and IT governance standards.
• Serve as a Tier 2 escalation point for cloud platform and endpoint issues, resolving complex user-impacting problems efficiently.
• Support employee onboarding technology experience including M365 provisioning, device setup, and application access.
• Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation for all operational procedures.
• Coordinate with external managed service vendors and technology partners on incident resolution and service delivery.
• Track and report on service metrics, ticket trends, and operational performance.
• Adopt and operationalize automation solutions deployed by the Technology Delivery team to streamline cloud operations workflows.
• Identify manual, repetitive processes and elevate automation opportunities to the Solution.
• Contribute to audit readiness, compliance documentation, and access reviews.

Skills

M365 administration

Identity & Access mgmt

Automation initiatives

Tier 2 support

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft 365 admin center

Azure Entra ID / Azure AD

Microsoft Intune

Autopilot

Exchange Online

SharePoint Online

Teams

OneDrive

Power Platform

Job description

Cloud Operations Specialist/Analyst–Level 3

The Cloud Operations Specialist/Analyst is responsible for the day-to-day administration, support, and continuous improvement of the organization’s cloud-based platforms, with a primary focus on the Microsoft365 ecosystem. This role ensures the reliability, security, and performance of cloud services by managing user access, endpoint devices, and identity solutions, while supporting a seamless technology experience for employees. Acting as a key operational resource, the individual will troubleshoot complex issues, maintain system health, and collaborate with internal teams and external partners to optimize service delivery. The position also plays a critical role in driving automation, enhancing operational efficiency, and supporting compliance and governance initiatives across the cloud environment.

Work Location:

This will be a hybrid position out of our Vienna, VA, location.

Responsibilities:

Microsoft 365 Platform Administration

• Administer and maintain the M365 tenant including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform services
• Manage user provisioning, licensing, group policies, and permissions across the M365 environment
• Monitor service health, perform proactive maintenance, and implement platform updates and improvements
• Support SharePoint site architecture, intranet operations, and knowledge base maintenance

Identity, Access & Endpoint Management

• Administer Microsoft Entra ID (Azure AD) including user lifecycle, conditional access policies, SSO configurations, and MFA enforcement
• Manage device lifecycle from procurement through deployment, configuration, and decommission using Microsoft Intune and Autopilot
• Maintain device compliance policies, configuration profiles, and security baselines across Windows and mobile endpoints
• Coordinate hardware procurement, asset inventory, and vendor relationships for device supply chain
• Ensure endpoint security posture is aligned with organizational compliance and IT governance standards

User Enablement & Support Operations

• Serve as a Tier 2 escalation point for cloud platform and endpoint issues, resolving complex user-impacting problems efficiently
• Support employee onboarding technology experience including M365 provisioning, device setup, and application access
• Contribute to the maintenance of SOPs, runbooks, and knowledge base documentation for all operational procedures
• Coordinate with external managed service vendors and technology partners on incident resolution and service delivery
• Track and report on service metrics, ticket trends, and operational performance
• Adopt and operationalize automation solutions deployed by the Technology Delivery team to streamline cloud operations workflows
• Identify manual, repetitive processes and elevate automation opportunities to the Solution
• Contribute to audit readiness, compliance documentation, and access reviews

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field

preferred

• Equivalent combination of certifications and 3-8 years of experience will be considered

Qualifications:

• Administrator), SC-300(Identity & Access Administrator), or equivalent
• Experience with Microsoft Copilot deployment, governance, and adoption enablement
• Background in a staffing, consulting, or professional services environment
• Exposure to enterprise platforms such as Bullhorn, Paylocity, Costpoint, or similar business