Desktop Support Technician — Hybrid IT & Automation

Eagle County Government; Vail (CO); Hybrid; USD 60,000 - 98,000; Full time

Benefits offered by this job

Employee housing available

Job summary

Eagle County Government is seeking a Desktop Support Technician to join its IT team, delivering hands-on and remote support across 12 office locations. The role emphasizes customer service, error resolution, and efficient endpoint management while enabling ongoing professional growth.

Successful candidates will support Windows 11, Google Workspace/Microsoft 365, iOS/Android devices, and basic network concepts, with responsibilities ranging from OS deployment to policy updates and EOC readiness.

Qualifications

• Experience providing desktop/end-user support in a professional IT environment.
• Ability to learn new technologies quickly and adapt to changing priorities.
• Willingness to obtain Google IT Support Professional Certificate or Microsoft Endpoint Administrator Associate within 6 months.

Responsibilities

• Provide end-user and endpoint support via in-person, phone, chat, and remote channels.
• Create/terminate/update user accounts, security groups, and access permissions.
• Rebuild OS images, manage configurations, and deploy software/packages.
• Troubleshoot network issues and respond to security incidents.
• Use PowerShell and CLI tools to automate tasks and manage policies.
• Maintain hardware inventories and document processes and FAQs.
• Provide emergency support during EOC operations as needed.

Skills

End-user support

Troubleshooting

PowerShell

Chrome OS

Windows 11

Networking basics

Customer service

Remote support

Scripting basics

Education

Google IT Support Professional Certificate

Microsoft Certified Endpoint Administrator Associate

Tools

Active Directory

Endpoint management tools

Group Policy Objects (GPOs)

PowerShell

Microsoft 365

Google Workspace

Job description

Eagle County Government is seeking a Desktop Support Technician to join its IT team, delivering hands-on and remote support across 12 office locations. The role emphasizes customer service, error resolution, and efficient endpoint management while enabling ongoing professional growth.

Successful candidates will support Windows 11, Google Workspace/Microsoft 365, iOS/Android devices, and basic network concepts, with responsibilities ranging from OS deployment to policy updates and EOC readiness.