IT Support Specialist

EAGLE HILL CONSULTING LLC; Arlington (VA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k)

Commuter benefit

Disability insurance

Life insurance

FSA

PTO

Annual bonus

Job summary

Eagle Hill Consulting, LLC is seeking an IT Support Specialist to join our on-site IT team in Arlington, VA. You will be the primary contact for employee tech needs, deploying and supporting Windows/Microsoft 365, Azure/Entra, InTune, and AI tools.

This role emphasizes customer service, troubleshooting, and documentation. Office-based position with typical hours Monday–Friday; starting salary ranges from $65,000 to $80,000 plus benefits.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 1–3 years of IT support / helpdesk / internal IT operations experience.
• Experience with Windows OS and Microsoft 365.
• Experience with MS Azure/Entra and MS InTune.
• Basic understanding of Power Apps and Power Automate.
• Basic understanding of AI tools, chatbots, or automation platforms.
• Ability to manage multiple tasks independently and troubleshoot effectively.
• Strong customer service and communication skills.

Responsibilities

• Provide responsive IT support to Eagle Hill employees.
• Set up, configure, and deploy PCs and end-user devices; onboarding/offboarding tasks.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365 accounts, MFA, and access controls.
• Maintain IT asset inventory and lifecycle tracking.
• Document workflows and improve IT processes.
• Handle requests via ticketing, email, chat, and in person.

Skills

Windows OS

Microsoft 365

Azure/Entra

InTune

Power Apps

Power Automate

AI tools

Troubleshooting

Customer service

Communication

Education

Bachelor’s degree in IT or related field

Tools

MS Azure/Entra

MS InTune

Power Platform

SharePoint

Job description

Job Details

Level: Entry

Job Location: ARLINGTON, VA 22202

About the Company

Eagle Hill is a nationally recognized, award-winning consulting firm based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that fosters bold thinking, collaboration, and client-centered solutions.

Description

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands‑on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on‑site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on‑site hours are between 7:00 am - 5:00 pm.

Working closely with the IT Manager, the IT Support Specialist will troubleshoot day‑to‑day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We’re looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.

Key Responsibilities

Internal IT Operations

• Provide responsive, customer-focused IT support to Eagle Hill employees
• Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware, software, and network issues
• Support Microsoft 365 accounts, MFA, and access controls
• Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems, email, chat, and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.

Microsoft 365, Power Platform and AI Tools

• Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.

Documentation & Continuous Improvement

• Create and maintain technical documentation and user guides
• Document workflows, applications, and IT processes
• Contribute to process improvement and digital transformation initiatives

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1-3 years of experience in IT support / helpdesk / internal IT operations
• Experience with Windows OS and Microsoft 365
• Experience with MS Azure/Entra
• Experience with MS InTune
• Basic understanding of Microsoft Power Apps and Power Automate
• Basic understanding of AI tools, chatbots, or automation platforms
• Ability to manage multiple tasks independently
• Strong troubleshooting and problem‑solving skills
• Strong customer service skills and a commitment to providing a positive employee experience
• Strong written and verbal communication skills
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Desired

• Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
• Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
• Familiarity with PowerShell, Python, or other scripting and automation tools
• Experience with SharePoint, Power Apps, or Power Automate
• Exposure to Azure, AI tools, or other emerging workplace technologies
• Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Compensation

Compensation: A reasonable expectation for a starting annual salary range is: $65,000 - $80,000. This range is reflective of the Washington, DC metropolitan area. When extending offers we consider level of experience and location.

Benefits

Benefits: Eagle Hill employees are eligible to participate in 100% employer-paid Medical, Dental and Vision plans, as well as in our 401(k) and commuter benefit programs. Employees are also eligible for short- and long-term disability, life insurance, FSA, PTO, and annual bonus benefits. Employees are subject to the terms, conditions, and limitations of each benefit program and the applicable plan documents.

Application Process

Application Process: We follow a competency‑based and holistic interview approach designed to hire the most qualified candidates to join our team and position them for future success.

Equal Opportunity Employer

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.

Disability Accommodation

In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e‑[e-mail].

More about Eagle Hill Consulting

Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available atwww.eaglehillconsulting.com.