IT Specialist

SubroSmart; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

SubroSmart is seeking an experienced IT Specialist in the Plano, TX area to provide Tier 1-2 end-user support and manage Microsoft 365 environments. You will troubleshoot hardware, software, and network issues while delivering high-quality user assistance.

Ideal candidates have 7+ years hands-on IT support, strong Microsoft 365 expertise, and a solid understanding of AD/Entra ID, DNS/DHCP, VPN, and security policies. This role requires clear communication and proactive problem solving.

Qualifications

• Minimum 7+ years of hands-on IT support experience.
• Strong Microsoft 365 administration and Entra ID/AD proficiency.
• Solid networking fundamentals and ability to troubleshoot complex issues.

Responsibilities

• Provide Tier 1-2 helpdesk support for hardware, software, and network issues.
• Administer and manage Microsoft 365 / Office 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD).
• Manage user accounts, permissions, licensing, and security policies.
• Support Windows workstations, laptops, printers, and mobile devices.
• Troubleshoot email, authentication, and collaboration platform issues.
• Work with ticketing systems and IT management tools.
• Assist with endpoint management, patching, and device compliance.
• Maintain documentation and support IT operations.

Skills

Microsoft 365 admin

Entra ID / AD

Networking basics

IT support tools

Troubleshooting

Communication skills

Tools

RMM platforms

Ticketing systems

Job description

Company Description

We are seeking a talented and experienced IT Specialist to join our team. This role is ideal for someone with strong technical troubleshooting skills and deep experience managing Microsoft 365 environments while providing high-quality end-user support.

Experience Required

Minimum 7+ years of hands-on IT support experience

Key Responsibilities

• Provide Tier 1-2 helpdesk support for users across hardware, software, and network issues
• Administer and manage Microsoft 365 / Office 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD)
• Manage user accounts, permissions, licensing, and security policies
• Support Windows workstations, laptops, printers, and mobile devices
• Troubleshoot email, authentication, and collaboration platform issues
• Work with ticketing systems and IT management tools
• Assist with endpoint management, patching, and device compliance
• Maintain documentation and support IT operations

Required Skills

• Strong knowledge of Microsoft 365 administration
• Experience with Active Directory / Entra ID
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Experience with common IT support tools, RMM platforms, and ticketing systems
• Excellent troubleshooting and communication skills

Preferred

• PowerShell scripting experience preferred
• Microsoft or CompTIA certifications a plus
• Experience in cloud environments Dallas / Ft Worth area to join our team.

The company is dedicated to fostering innovation, excellence, and providing a supportive work environment. With a strong reputation, our organization focuses on delivering exceptional services to clients across various sectors. Join a team where your expertise will contribute to impactful and meaningful outcomes.