IT Support Specialist

DryVac Environmental Services; White Center (WA); Remote; USD 62,000 - 83,000; Full time

Job summary

DryVac Environmental Services is seeking an IT Support Specialist to provide technical helpdesk support, troubleshoot hardware and software, and assist in deploying IT systems. The role is remote, requiring strong self-management and clear communication with staff.

You will manage user requests via a ticketing system, perform routine system checks, and collaborate to improve IT processes. A background in supporting mobile devices and remote desktop tools is preferred, with at least two years in

Qualifications

• 2+ years of IT support experience preferred.
• Knowledge of computer systems, mobile devices, and tech products.
• Experience with remote desktop apps and help desk software.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Assist in installation, configuration, and maintenance of IT systems and applications.
• Manage and resolve user support requests through a ticketing system.
• Conduct regular system checks and updates to ensure optimal performance.
• Collaborate with team members to enhance IT infrastructure and processes.
• Maintain documentation of IT procedures, standards, and configurations.
• Provide training and support to staff on new technologies and software.

Skills

IT support experience

Communication

Remote desktop knowledge

Problem solving

Tools

Help desk software

Remote desktop

Job description

Job Title

IT Support Specialist

Location

Michigan Center, Michigan, United States

Work Style

Remote

Employment Type

Full-time

Salary

USD 45-60 (hourly)

Company Description

DryVac is a wastewater treatment company that provides process handling services to the oil, industrial, and agriculture industries. We are committed to delivering innovative solutions and exceptional service to our clients.

Key Responsibilities

• Provide technical support and troubleshooting assistance for hardware and software issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Manage and resolve user support requests through a ticketing system.
• Conduct regular system checks and updates to ensure optimal performance.
• Collaborate with team members to enhance IT infrastructure and processes.
• Maintain documentation of IT procedures, standards, and configurations.
• Provide training and support to staff on new technologies and software.

Qualifications

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and multitasking skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.

Experience

A minimum of 2 years of experience in IT support or a related field is preferred.

DryVac values diversity and is an equal opportunity employer. We encourage all qualified candidates to apply.