IT Support Specialist

Wiraa; Town of Texas (WI); Remote; USD 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Remote IT Support Specialist to join their tech-forward team. This role is perfect for a problem solver with a strong technical background who thrives in a fully remote environment. You will be responsible for providing essential support to a distributed workforce, troubleshooting various technical issues, and ensuring that team members have the necessary tools to excel in their roles. With a focus on collaboration and career growth, this opportunity offers a flexible schedule and a supportive culture that values innovation and independence. If you're passionate about technology and helping others succeed, this position is an excellent fit for you.

Benefits

Generous holiday allowance

Flexible schedule

Supportive team culture

Career growth opportunities

Qualifications

• 2+ years of experience in IT support or technical support.
• Proficient in Windows and macOS systems with strong troubleshooting skills.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Set up and configure laptops and user accounts for new hires.

Skills

IT Support

Troubleshooting

Communication Skills

Organizational Skills

Windows Systems

macOS Systems

SaaS Platforms

Tools

Microsoft 365

Google Workspace

Zoom

Slack

VPNs

Jamf

Intune

PowerShell

Bash

Job description

2 days ago Be among the first 25 applicants

About The Company
Since 1996, ProPivotal has been a trusted name in staffing services and is one of Massachusetts’ largest staffing firms. With a commitment to excellence, ProPivotal partners with some of the region’s most desirable employers to fulfill staffing needs locally and globally. The company offers both the deep resources of a large firm and the personalized approach of a smaller one—connecting job seekers with opportunities they’ll love. At ProPivotal, the mission is to match the right candidate with the right job while providing a supportive, inclusive experience throughout the hiring journey.

About The Role
ProPivotal is hiring a Remote IT Support Specialist to support a fully remote workforce across the U.S. This is a great opportunity for someone with a strong technical background who enjoys solving problems and supporting others. You’ll play a key role in maintaining the digital tools and systems that power day-to-day operations and ensure team members are equipped to do their best work from anywhere.

Responsibilities

• Provide technical support for hardware, software, and network issues across a remote team
• Set up and configure laptops, user accounts, and systems for new hires
• Troubleshoot issues with tools like Microsoft 365, Google Workspace, Zoom, Slack, and VPNs
• Maintain IT asset inventory and monitor access permissions
• Document support processes and create internal how-to guides
• Collaborate with vendors and escalate issues when necessary
• Support remote device management and basic cybersecurity practices

Required Skills and Qualifications

• 2+ years of experience in IT support, helpdesk, or technical support
• Proficient in Windows and macOS systems
• Familiarity with SaaS platforms and account management
• Strong troubleshooting and communication skills
• Comfortable working independently in a fully remote environment
• Excellent organizational skills and attention to detail

Preferred

• Experience with mobile device management tools (e.g., Jamf, Intune)
• Basic knowledge of scripting or automation (e.g., PowerShell, Bash)
• ITIL or CompTIA certifications
• Experience supporting distributed teams

Salary

• Annual salary range: $40,000 – $50,000
• Generous holiday allowance
• Flexible schedule with a fully remote setup
• Supportive and tech-forward team culture
• Career growth opportunities within a growing company

Equal Opportunity
ProPivotal is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, age, sex, gender identity, gender expression, sexual orientation, disability, veteran status, or any other legally protected factor. Reasonable accommodations will be provided throughout the hiring process as needed.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet