Application Support Specialist

Calero-MDSL; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to provide exceptional technical support services globally. This role requires a detail-oriented individual who can troubleshoot complex technical issues and ensure high customer satisfaction. You'll be responsible for managing support tickets, assisting customers with account modifications, and providing 24/7 support as needed. Join a dynamic team that values adaptability and customer focus while enjoying comprehensive benefits including private healthcare, gym membership, and a flexible holiday policy.

Benefits

Private healthcare

Gym membership

Life insurance

Competitive parental packages

Team building budget

Office snacks and drinks

Volunteer day

Flexible bank holiday policy

Qualifications

• 1-3 years of customer tech support experience preferred.
• Knowledge of databases and SQL/Oracle is essential.

Responsibilities

• Provide technical support services to customers and partners worldwide.
• Service inbound and outbound inquiries in an omni-channel service center.

Skills

Customer Service Skills

Attention to Detail

Adaptability

Microsoft Office Suite

Education

Bachelor’s degree in Computer Science

Tools

SQL

Oracle

Job description

JOB SUMMARY

Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist in the UK! Reporting to the Application Support Manager, you will provide exceptional technical support services to customers, resellers, and channel partners worldwide, resulting in a high level of customer satisfaction. To be successful in this role, you must be very detail oriented and troubleshoot methods and tools to solve technically complex problems.

ESSENTIAL JOB RESPONSIBILITIES

• Service inbound and outbound inquiries in an omni-channel service center, ensuring all customer interactions are appropriately classified and documented.
• Duplicate, document, and escalate support tickets as needed.
• Provide moderate-skilled technology support for login creation, account modifications, login deletions, and password resets. Review and update issues, utilizing knowledge bases and wiki pages to support tickets.
• Complete database restoration, upgrades, and patching.
• Support customers worldwide in a 24/7 environment, including after-hours support based on demand.

EDUCATION/SPECIAL LICENSES OR CERTIFICATIONS

• Bachelor’s degree in computer science preferred; experience in lieu of education considered.

EXPERIENCE

• Knowledge of databases and SQL/Oracle.
• 1-3 years of customer tech support experience preferred.

SKILLS

• Excellent customer service skills.
• Attention to detail.
• Adaptability to a fast-paced environment.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.

COMPETENCIES

• Excellent verbal, written, and non-verbal communication skills.
• Strong ethics, values, trust, and integrity.
• High emotional intelligence and critical/forward thinking.
• Action-oriented, results-driven, and accountable.
• Customer-focused.
• Effective decision-making skills.
• Organizational skills with planning and priority setting.
• Ability to work collaboratively and confidently with all organizational levels.

BENEFITS

• Private healthcare for you and your immediate family.
• Gym membership at Nuffield Health or equivalent.
• Life insurance payout of four times your salary.
• Competitive paternity and maternity packages.
• Team building budget and employee events.
• Office drinks, snacks, coffee, etc.
• Volunteer day.
• Flexible bank holiday policy.

Please note that candidates must have the right to work in the UK now and in the future, as Calero is unable to sponsor visa applications or take over sponsorship of employment visas at this time.

Calero is an equal opportunity employer. All applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.