It Support Specialist

TEKsystems; Springfield (MA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Laptop provided

Job summary

TEKsystems in Springfield, MA is seeking 15 onsite Deployment Technicians and 15 remote Command Center/Help Desk resources for a Go-Live involving ~1,900 devices. Overnight and day shifts available, with 24/7 coverage initially, then transition to reduced scheduling.

Travel between local sites may be required; medical clearance is noted for deployment staff. Contract role with hourly pay of $25, hybrid workplace in Springfield, MA, and remote support from MA/CT.

Qualifications

• Help Desk/Service Desk or technical support experience
• Strong technical troubleshooting skills
• Excellent communication and customer service
• Comfortable providing remote/phone support
• Available for training prior to Go-Live
• Able to commit to the assigned shift and project duration

Responsibilities

• Unbox new devices and deploy them (preimaged)
• Deploying/swapping ~1,900 devices around Springfield/Holyoke
• Onsite deployment team reporting 11:45 PM 10/31 and working through 11/04
• Remote Command Center support for ~4 weeks with training beforehand
• Travel between local sites as needed

Skills

Help desk

Troubleshooting

Customer service

Active Directory

Windows

ServiceNow

Office 365

Desktop

Job description

Description

This project is a large-scale IT Go-Live supporting a healthcare MSP that provides IT services and support for local hospitals, one of which, was acquired. Approximately 1,900 devices will need to be replaced as part of the transition. We are staffing ~15 onsite Deployment Technicians to swap and set up the new equipment, along with 15 remote Command Center/Help Desk resources to provide technical support during and after Go-Live. Go-Live begins 11/1, with the overnight deployment team reporting at 11:45 PM on 10/31. The hands-on deployment team is targeted to be needed from 11/111/4, while the remote Command Center will provide support for approximately 4 weeks, with training expected the week prior. Flexibility, reliability, and overnight availability will be key and required.

Hands-On Deployment

Unbox new devices and deploy them (preimaged)

Project: Deploying/swapping ~1,900 devices around Springfield/Holyoke

When: 10/31-11/4

Fully onsite

Pay: $25/hr

• 10 people: Report 11:45 PM on 10/31 for midnight start
• 5 people: Start 8 AM on 11/1
• Target duration: 11/111/4, possibly up to a week (depends how long it takes to migrate everything)
• Opportunity for 1012 hour days
• Devices are pre-imaged, so work is mainly unboxing, swapping and setting up equipment
• Medical clearance required (drug and medical MMR, Tdap, Flu, varicella required)**
• Reliable vehicle required as there may be travel between local sites
• Junior/green IT candidates are OK if they are professional, reliable, flexible and presentable
• Desktop/hardware/troubleshooting experience is a plus, especially since 24 people could potentially stay longer-term

Must Haves

• Available 10/31-11/4
• Midnight or 8 AM availability
• Reliable transportation
• Comfortable traveling between sites
• Basic IT/computer knowledge
• Professional/presentable
• Flexible for longer shifts
• Able to complete medical requirements

Remote Command Center Portion

• Fully Remote (need to be local to MA or CT area**)
• $25/hr
• Laptop provided
• Approximately 4 weeks + training prior to Go-Live
• No medical clearance required

We're Hiring 5 People Per Shift

• 1st Shift: 8:00 AM4:30 PM
• 2nd Shift: 4:00 PM12:30 AM
• 3rd Shift: 12:00 AM8:30 AM

The first week will require 24/7 coverage. Coverage for the remaining ~3 weeks is expected to transition to either 24/5 or 12/5, based on project needs.

We're Looking For Candidates With

• Help Desk/Service Desk or technical support experience
• Strong technical troubleshooting skills
• Excellent communication and customer service
• Comfortable providing remote/phone support
• Available for training prior to Go-Live
• Able to commit to the assigned shift and project duration

Skills

• Support
• Troubleshooting
• Customer service
• Active directory
• Help desk
• Desktop
• Windows
• Technical support
• Service desk
• ServiceNow
• Office 365

Experience Level

Entry & Intermediate Level

Job Type & Location

This is a Contract position based out of Springfield, MA.

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Springfield,MA.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.