IT Service Desk Analyst

Randstad Digital Americas; San Antonio (TX); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

401K plan

Medical benefits

On-site & remote work

Job summary

Randstad Digital Americas is seeking an IT Service Desk Analyst for a W2 contract in San Antonio, TX. On-site weekdays with weekends remote, 9am–6pm shifts. The role covers end-user support for desktops, laptops, tablets, and AV equipment, along with software/apps like Bloomberg terminals.

You will troubleshoot hardware/software, manage incidents in ServiceNow, and assist with onboarding and asset management. No degree required, ITIL/industry certs encouraged.

Qualifications

• Experience providing end-user IT support across multiple devices and platforms.
• Familiarity with ITIL practices and incident management processes.
• Knowledge of Active Directory and basic network concepts.

Responsibilities

• Deliver end-user IT support via phone, email, and desk-side interactions.
• Troubleshoot hardware, software, VDI/Citrix, Zoom, and BitLocker issues.
• Log and manage incidents in ServiceNow within SLA targets.
• Administer user accounts and security groups in Active Directory.
• Identify and resolve LAN/WAN connectivity issues and DNS/DHCP problems.
• Assist with onboarding, asset tracking, and hardware setup.

Skills

End-user support

ServiceNow

Active Directory

Windows OS

Citrix

VDI

Networking basics

Education

ITIL v4 Foundation

CompTIA A+/Network+/Security+

Microsoft Certification

Tools

ServiceNow

CCURE

Citrix

Zoom

Job description

Job Summary

Title: IT Service Desk Analyst
Duration: No end date w2 Contract
Location: 8000 Interstate 10 San Antonio, Texas 78230 (Weekdays on-site, weekends remote)
Shift: Either Tues-Saturday 8 hour shifts or Wed - Sat 10 hour shifts. Shift starts at 9 am central
We are seeking an IT Support Specialist who combines strong technical troubleshooting with the ability to translate complex technology concepts into clear, user-friendly solutions. In this role, you will serve as a single point of technical resolution-delivering high-touch support across phone, email, and hands-on desk side interactions for users at all levels of the organization.
location: San Antonio, Texas
job type: Solutions
salary: $17 - 18 per hour
work hours: 9am to 6pm
education: No Degree Required

Responsibilities

Core Responsibilities

• End-User Technical Support: Deliver comprehensive ITSD support for desktops, laptops, tablets, mobile devices, printing, wireless networks, and audio/visual setup.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, VDI/Citrix, softphone, Zoom, and BitLocker login issues.
• Service Management: Log, track, and manage incidents and requests through ServiceNow to ensure timely resolution within agreed SLA standards.
• Identity & Access Management: Provision and administer user accounts, distribution lists, and security groups in Active Directory.
• Network & Infrastructure Diagnostics: Identify and resolve core network connectivity issues (LAN/WAN, DNS, DHCP, TCP/IP, access points).
• Onboarding & Asset Management: Manage new hire IT onboarding, hardware asset tracking, and workstation setups.
• Financial & Executive Tools Support: Install, configure, and support specialized software, including Bloomberg terminals and AV/meeting room configurations.
• Vendor & Hardware Coordination: Coordinate with internal/external escalation teams and hardware vendors (HP, Dell, Poly) for warranty repairs and maintenance.
• Documentation & Knowledge Sharing: Document IT processes, update knowledge bases, and assist with team cross-training.

Qualifications

Required Technical Skills
Core Tools: Microsoft Office Suite, ServiceNow, Active Directory, CCURE.
Systems & Environment: Windows OS, VDI, Citrix, BitLocker, Zoom, Softphones.
Networking: Solid working knowledge of LAN/WAN, DNS, DHCP, TCP/IP, and computer connectivity diagnostics.
Hardware & Peripherals: Desktops, laptops, printers, scanners, AV systems, cabling, and network interfaces.
Mainframe & Software: Ability to identify and troubleshoot software/hardware issues, application installs, and system upgrades.

Required Soft Skills & Operational Capabilities

Excellent oral, written, and presentation communication skills across all organizational levels.
Strong customer-first mindset with experience managing high-touch walk-up/desk side support.
Proven capability to prioritize, organize, and execute under pressure while meeting strict deadlines.
Collaborative team player capable of working independently and coordinating with external support partners.

Desired Skills & Experience

Experience supporting Bloomberg terminals.
ITIL v4 Foundation Certification.
At least one industry-standard technical certification (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified Associate).

Skills

network access,MS AD,Citrix,network technologies,DNS,DHCP,LAN network,basic network,LAN/WAN,access points,Excellent communication skills,Ability to communicate effectively,Communication skills,Coordinating,work effectively,meeting deadlines,presentation skills,diagnosing,onboarding,ITIL v4 Foundation,ITIL,Installing,Zoom,maintenance,printers,project coordination,Technical knowledge
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.