IT Support Specialist

Private Client Select; Saint Petersburg (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT Support Specialist for its St. Petersburg office. This role focuses on delivering high-quality IT support, managing device lifecycles, and optimizing user experiences in a Microsoft-based environment. Ideal candidates will have significant experience in IT support, particularly within enterprise or hybrid cloud settings, and possess strong problem-solving skills. Join a dynamic team committed to service excellence and digital transformation.

Benefits

Flexible work environment

Agile IT organization

Qualifications

• 3-5+ years of hands-on IT support experience.
• Deep expertise in Microsoft 365, Azure, and identity management.

Responsibilities

• Deliver outstanding IT support to employees in-person and remotely.
• Manage device provisioning and configuration through Microsoft Intune.
• Administer Microsoft 365 applications and manage user identities.

Skills

Microsoft 365 administration

PowerShell scripting

Customer service

Problem-solving

Education

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Freshservice

Azure

AWS

Job description

Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.

PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.

Job Summary

Private Client Select Insurance, LLC (PCS) is seeking a skilled and customer-focused IT Support Specialist to provide premium IT support services at our St. Petersburg office. In this role, you will be responsible for delivering high-touch, in-person and remote support, managing endpoint provisioning, and optimizing the user experience across a modern Microsoft-based enterprise environment.

This is a hands-on role ideal for a problem-solver and team player with deep expertise in Microsoft’s ecosystem (Intune, Office 365, Entra ID), Azure and AWS fundamentals, conditional access management, and automation of end-user compute workflows. You’ll be a vital extension of our infrastructure services group, bringing a local presence and proactive support to one of our key office locations.

Key Responsibilities

End-User Support & Device Lifecycle Management

• Deliver outstanding in-person IT support to employees in the St. Petersburg office and provide remote IT support to home users and remote satellite site employees, maintaining PCS’s white-glove service standards.
• Manage device provisioning, configuration, and lifecycle through Microsoft Intune and Intune Autopilot.
• Troubleshoot and resolve Windows and Microsoft 365 issues, ensuring a smooth and secure user experience.
• Lead onboarding activities for new employees and contribute to continuous improvement of onboarding processes.

Identity Management & Access Management

• Administer Microsoft 365 applications, including Exchange Online, SharePoint, and Teams.
• Manage user identities, devices, roles, and groups in Entra ID (Azure Active Directory).
• Implement and maintain Conditional Access Policies to enforce secure authentication and resource access.
• Manage Multi-Factor Authentication (MFA) and enforce security best practices through Entra ID P2.
• Support SCIM integrations for automated user provisioning and lifecycle management across cloud and SaaS platforms.
• Automate user and device provisioning workflows using Microsoft Intune, PowerShell, and other cloud-native tools.
• Develop and maintain Intune Autopilot configurations for zero-touch device enrollment and deployment.
• Collaborate with central IT teams to improve automation and standardization of endpoint, identity, and application management processes.
• Provide Tier 2–3 support for cloud services, primarily in Azure, with occasional coordination of AWS environments.
• Support hybrid identity and device management in environments utilizing Azure Virtual Desktop (AVD) and Windows 365.
• Assist with compliance and governance initiatives for secure access to cloud and on-prem resources.

ITIL Management

• Utilize Freshservice (or similar ITSM platforms) to triage, resolve, and escalate service tickets in accordance with SLAs.
• Maintain up-to-date documentation for standard operating procedures, troubleshooting guides, and technical workflows.

Qualifications & Skills

• 3–5+ years of hands-on IT support experience in enterprise or hybrid cloud environments.
• Deep expertise in:
• Microsoft 365 administration
• Entra ID (Azure AD), Conditional Access Policies, MFA
• SCIM and identity provisioning
• Experience with Azure (required); AWS exposure preferred.
• Proficiency in PowerShell scripting and workflow automation (highly desirable).
• Familiarity with ITSM tools such as Freshworks, ServiceNow, or equivalent.
• Strong customer service orientation, problem-solving ability, and communication skills.
• Preferred Certifications:
• Microsoft Certified: Modern Desktop Administrator Associate
• Additional Microsoft 365 or Intune-related certifications are a plus

Why Join PCS?

• Serve as the trusted IT liaison in a key regional office, delivering high-impact support to business leaders and staff.
• Enjoy a dynamic work environment with a flexible balance of on-site and remote work.
• Be part of an agile IT organization driving digital transformation through automation and cloud adoption.
• Work alongside a collaborative and security-focused technology team committed to service excellence.

Equal Employment Opportunity Policy:

PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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