Tier 2 IT Support Specialist - Remote

Gentiva; Mooresville (NC); Remote; USD 52,000 - 73,000; Full time

Job summary

Gentiva, a leader in hospice and home health care, seeks a Tier 2 IT Support Specialist in Mooresville, NC. This role focuses on providing tech support and enhancing onboarding experiences. Ideal candidates will have a degree in IT or a related field and experience in a large user environment, ensuring a seamless transition for new hires. Join a team dedicated to making a difference in care!

Benefits

Comprehensive Benefits Package

401k Plan

Tuition Reimbursement

PTO

Competitive Salaries

Mileage Reimbursement

Professional growth and development opportunities

Qualifications

• Minimum 2-3 years in a support role, preferred 3-5.
• Experience in a 3,000+ user environment required.
• Certifications are a plus.

Responsibilities

• Provide great technology onboarding experience for new hires.
• Resolve questions impacting the onboarding process.
• Assist in managing onboarding processes.

Skills

Customer Service

Communication

Technical Support

Education

Bachelor’s degree in management information systems or computer science

Tools

ServiceNow

Windows Environment

VDI

Networking

Job description

2 days ago Be among the first 25 applicants

Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the Senior IT Service Desk Manager and is responsible forsupporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

• Provide great technology onboarding experience for our new hires across all businesses.
• Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.
• Promptly resolve questions and issues that impact completing of the onboarding process.
  
  

About You

• A bachelor’s degree in management information systems or computer Science preferred
• Minimum of 2-3 in a support role; 3 to 5 years preferred.
• Information Technology support role in a 3,000+ user environment is required.
• Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.
• Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.
• Excellent written and verbal communication skills are required.
• Certifications are a plus
• ServiceNow experience is a plus
  
  

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities
  
  

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace
  
  

ReqID: 2025-123019

Category: Corporate

Position Type: Full-Time

Company: Gentiva

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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